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Call Center Representative

Call Center Representative

Bowland, HeadPinz & FastTraxNorth Fort Myers, FL, US
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Call Center Representatives at HeadPinz, Bowland & FastTrax Entertainment We are seeking a dedicated and enthusiastic individual to join our team as a Call Center Representative.

This role is integral to our operations and requires a unique set of skills and qualifications.

Key Responsibilities :

  • Provide friendly and professional customer service over the phone and online.
  • Serve as the primary point of contact for potential guests, answering their queries and directing them to the appropriate personnel when necessary.
  • Utilize our database to provide accurate information to callers.
  • Liaise with our sales team regarding inbound calls about group functions.
  • Report any customer complaints to senior management.
  • Maintain up-to-date knowledge of our POS systems, Square Sales and Ordering system, Conqueror’s reservation features, 3CX system, and Quiq.
  • Stay informed about all our locations, including attractions, leagues, special events, birthday party specifications, food specials, etc.
  • Keep updated information on management staff to provide accurate information to call center employees and guests.
  • Perform other duties as assigned.

Additional Roles :

  • Maintain cleanliness of windows, floors, and bathrooms.
  • Assist with trash removal.
  • Provide support to any area of the center as needed.
  • Uphold a positive representation of Headpinz / Bowland at all times, adhering to our dress standards.
  • Participate in specialized training classes and ongoing training courses as required.

    • Preferred Skills :

  • Excellent communication skills.
  • Attention to detail.
  • Ability to create a fun and positive environment.
  • Positive attitude.
  • Proficiency in computer skills, including Excel, Word, and Outlook.

    • Job Location :

  • HeadPinz IT Warehouse 2950 N.
  • Tamiami Trail North Fort Myers, FL 33903 Powered by JazzHR
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    Call Center Representative • North Fort Myers, FL, US