Community Customer Experience Manager
VirtualVocationsFresno, California, United Statesjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Community CX Manager to bridge the gap between customers and the brand across various channels.
Key Responsibilities
Manage and tag all inbound community messages in Sprout for organized queues across CX, Community, and Influencer streams
Respond to CX and social inquiries with timely, thoughtful, and on-brand communication
Collaborate with CX, Social, and Influencer teams to ensure alignment in tone and community engagement strategy
Required Qualifications
2-3 years of experience in CX, social, or community management for a consumer brand
Experience with Sprout Social or similar tools, plus CRMs like Gladly, Zendesk, or Gorgias
Ability to thrive in a fast-paced, high-growth environment
Detail-oriented with a focus on accurate tagging and tracking of inbound messages
Bonus : Familiarity with Shopify, Loop Returns, or Skio
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Customer Experience Manager • Fresno, California, United States
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