Technical Education (Biomed) Account Manager Team Lead - Hybrid

Technical Education (Biomed) Account Manager Team Lead - Hybrid

Join to apply for the Technical Education (Biomed) Account Manager Team Lead - Hybrid role at Siemens Healthineers

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Role overview

Ensure implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and / or commercially), for the assigned organizational unit.

Responsibilities

• Technical Education Team Lead (30%) : Manage day-to-day resource allocation and performance for a team of 2–8 employees.
• Serve as the first-level contact for customer escalations, ensuring timely and appropriate resolution in alignment with organizational standards.
• Implement internal policies and ensure compliance with public and regional regulations.
• Lead and coordinate a team of professionals to meet defined goals and performance targets.
• Execute people management processes including hiring, onboarding, and ongoing technical development, with regular performance check-ins.
• Oversee administrative functions such as expense reporting, time tracking, training systems, and leave management.
• Technical Education Account Manager (70%) : Serve as the primary contact for customer biomedical engineer training needs, ensuring timely and effective delivery of solutions aligned with customer objectives.
• Provide customer insights to internal teams (Operations, Product Development) to support continuous improvement of the customer experience.
• Maintain trusted relationships with key accounts and stakeholders to support operational execution and customer satisfaction.
• Coordinate and communicate progress on initiatives with internal and external stakeholders, including forecasting and tracking key account metrics.
• Manage course scheduling, registration, training logistics, and billing, ensuring all documentation and prerequisites are completed accurately and on time.
• Support onboarding and integration of new customers and development of existing relationships in collaboration with the service team.
• Advocate for customer needs by understanding program options and facilitating fulfillment through internal collaboration.
• Ensure operational initiatives are executed with stakeholder approval and in alignment with established processes.
• Resolve customer issues and contribute to process improvements by collaborating across functions to identify and implement solutions that prevent recurrence.

Candidate profile

Required skills

What we offer

This position is Hybrid. The base pay range is provided below and may vary by geography and qualifications.

Annual Base Pay : Min $97,100 – Max $145,600

Factors which may affect starting pay within this range may include geography / market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission-eligible position, commissions are based on individual and / or company performance as per the company plan.

The Company offers the following benefits for this position, subject to eligibility : medical, dental, vision, 401(k), life, long-term and short-term disability, paid parking / public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, veteran status, or other categories protected by law.

EEO is the Law : Applicants and employees are protected under Federal law from discrimination.

Reasonable Accommodations : Siemens Healthineers is committed to equal employment opportunity and will provide reasonable accommodations.

Note : If you require accommodations in completing an application or interview, please follow the accommodations process described on the company site.

California Privacy Notice : California residents have rights regarding personal information; learn more on the company privacy page.

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