Senior Product Manager AI Experiences, Support Products

Senior Product Manager

Our company is changing the world through digital experiences. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

We're looking for a Senior Product Manager to join Adobe's Experience and Engagement team to help craft the future of intelligent customer support. In this role, you'll lead efforts to transform our self-service experience making it seamless, intuitive, and personalized. You'll build AI-powered solutions with customer context, surface the right solutions in real-time, and help resolve customer issues. Your work will directly impact customer resolution, trust, and satisfaction at global scale.

You will evangelize high-impact product initiatives from strategy through execution, working closely with business, data, design, and engineering teams to define the vision, prioritize efforts and deliver relevant outcomes for our customers and business.

What You'll Do

• Define product strategy, roadmap and execution for your area.
• Bring insights and industry trends to improve the product experience.
• Translate customer needs and business goals into clear, actionable requirements.
• Use data and insights to influence product decisions and our measures of success.
• Partner closely with engineering and design to deliver high-quality products at scale.
• Champion cross-functional alignment and collaboration with partners across the organization.
• Be a strong voice for the customer in all product decisions.

What You Need To Succeed

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $122,200 $234,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an equal employment opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.