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Data Center Supervisor, Critical Facilities Operations
Data Center Supervisor, Critical Facilities OperationsNTT DATA, Inc. • Garland, TX, US
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Data Center Supervisor, Critical Facilities Operations

Data Center Supervisor, Critical Facilities Operations

NTT DATA, Inc. • Garland, TX, US
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Overview

Supervisor, Critical Facilities Operations at NTT DATA, Inc. This role supervises the Data Center Technicians and the Facilities Technicians and is responsible for operating and maintaining the data center to achieve optimal uptime and compliance with applicable requirements.

Responsibilities

  • Supervises the Data Center Technicians and the Facilities Technicians.
  • Operates and maintains data center to assure the most optimal uptime for facilities services (electrical, cooling, etc. as measured by Five 9's).
  • Assigns tasks to the CFOps team in compliance with local, state, and federal requirements for fire, health and Life Safety.
  • Provides tasking for daily operations and maintenance scheduling of non-critical and critical maintenance.
  • Ensures the CFOps team works effectively to achieve CFOps goals, including budget reviews, staff planning, NPS, and efficiency.
  • Analyzes data center equipment for maximum effectiveness, safety, cost, longevity, and reliability.
  • Conducts training with Data Center Technicians on equipment, PMs, QA and CFOps procedures / processes.
  • Manages and maintains training documentation and provides documentation to HR.
  • Ensures data center operates at maximum efficiency, including evaluating operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving efficiency within budget.
  • Works with customers to provide successful installs that exceed expectations.
  • Supervises the safety and well-being of all CFOps team members.
  • Responsible for shift assignments, timekeeping review and approval, and PTO approval for all assigned technicians.
  • Writes and reviews non-critical and critical MOPs, SOPs, SMPs and provides input; supervises their execution and thorough completion.

Knowledge, Skills & Abilities

  • Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
  • Expert knowledge of low voltage systems, including fire, security and PLCs
  • Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
  • Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
  • Expert knowledge in industrial safety best practices (lockout / tagout, arc flash protection, OSHA and state regulations)
  • Experience with data trending / tracking and analysis and ability to rapidly learn and use PC-based monitoring systems
  • Strong supervisory skills and excellent written and verbal communication
  • Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical and electrical systems
  • Proficiency with MS Office Suite (Word, Excel, PowerPoint, Project)
  • Ability to train electrical and mechanical teams on systems and procedures
  • Ability to conduct capacity, safety and code compliance assessments
  • Ability to operate in a process-driven, team environment; ability to multi-task and solve problems
  • Detail-oriented

    • Education & Experience

  • Bachelor of Science in Engineering or equivalent experience (typically 5-6 years in related field)
  • Minimum 5+ years in a mechanical / electrical role within critical facilities (data center, hospital, power plant, etc.); preference for data center experience
  • Minimum 2+ years as foreman, lead or senior technician in a critical facility
  • Certified Electrician preferred where assigned
  • CPR / First Aid and NFPA70E Certification during employment
  • Forklift Certification

    • Physical Requirements

  • Primarily walking, standing, and bending with some sitting
  • Ability to communicate effectively verbally and in writing
  • Able to lift heavy equipment up to 50 pounds
  • Close visual work on a computer terminal
  • Dexterity to operate equipment and computer peripherals
  • Ability to climb ladders and work on raised platforms

    • Work Conditions

  • Typical data center work environment with varying temperatures and loud noises
  • Extensive daily computer use
  • On-site work; no telecommuting

    • Special Requirements

  • Comfortable working in a highly critical, fast-paced environment with shifting priorities
  • Ability to respond to emergency situations at the data center
  • Willingness to be part of after-hours notification and escalation protocol
  • Must carry a cell phone for availability during shift and emergencies
  • Willingness to work outside normal hours, including weekends, nights and holidays
  • Leather close-toed shoes with a solid rubber sole required
  • Valid driver's license required for onsite leaders with direct reports

    • This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

    NTT GLOBAL Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $89,600 - $123,200. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan.

    Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

    NTT DATA recruiters will never ask job seekers for payment or banking information during the recruitment process. All email communications from an NTT DATA recruiter will come from an @nttdata.com address. If you suspect fraudulent activity, please contact us.

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