Talent.com
Alliance Service Representative I

Alliance Service Representative I

USA JobsAlbertville, MN, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Service Representative

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in Albertville, MN.

Job Summary :

Supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. Receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

Responsibilities :

  • Receives and enters orders in an accurate and timely manner.
  • Processes EDI orders.
  • Provides price quotes to customers for existing bill of materials.
  • Provides consistent and timely follow-up on customer inquiries and order status.
  • Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
  • Utilizes product knowledge to provide service to the customer.
  • Loads and maintains customer part numbers in the CMIR.
  • Adheres to customer product standards.
  • Assists and maintains relationships with customers and suppliers.
  • Runs daily reports and resolves customer and order issues.
  • Assists customers with billing issues.
  • Assists with Emergency Response orders.

Non-essential Functions :

  • Attends sales meetings and participates in training programs as required.
  • May assist with sales meetings and trade shows as needed.
  • Participates in the implementation and success of marketing plans and strategies.
  • Performs other duties as assigned by supervisor or other designate.

    • Qualifications :

  • Two-year business / trade degree preferred or the equivalent in work experience.
  • Strong knowledge of electrical products and systems preferred.
  • Technical ability to understand electrical systems 2+ years of prior electrical distribution experience preferred.
  • Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email.
  • Working knowledge of SAP software preferred.

    • Skills and Abilities :

  • Excellent customer service skills include being competent, accurate, responsive and engaged.
  • Excellent interpersonal, written and verbal communication, reading, and customer service skills.
  • Ability to effectively plan and organize.

    • Physical Requirements :

  • Frequency at which you would carry / lift in a typical day : Occasionally 0 - 33%
  • Frequently 34 - 66%
  • Continuously : 67 - 100%

    • Lift from Waist :

    serp_jobs.job_alerts.create_a_job

    Service Representative • Albertville, MN, US