Provider Experience Associate

A company is looking for a Provider Experience Associate to manage the operational and engagement lifecycle for their global provider network.

Key Responsibilities

Oversee onboarding processes for new providers and facilitate engagement activities

Track and analyze engagement metrics to recommend strategies for improvement

Maintain communication channels and handle provider-related inquiries and concerns

Required Qualifications

2-4 years of experience in community management, event coordination, or a related role

Fluent in English and local language, both written and spoken

Comfortable using data software; prior experience with Freshdesk is a bonus

Strong organizational skills to manage multiple tasks effectively

Open to candidates in India and the Philippines