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EnrollmentRepresentative I
EnrollmentRepresentative ISpectraforce Technologies • Columbia, SC, United States
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EnrollmentRepresentative I

EnrollmentRepresentative I

Spectraforce Technologies • Columbia, SC, United States
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Role Name : Enrollment Representative I

Location : Columbia, SC 29203

Work Environment : Onsite (4 weeks of onsite training and then will have the option to work remote)

Schedule : M-F, 8AM-4 : 30PM or 8 : 30AM-5PM

Contract length : 3 months assignment with possible conversion

Job Summary :

Duties / About the role :

  • Responsible for daily workflow activities to include the following membership / enrollment activities : processing of applications for new enrollments, terminations / cancellations, changes, renewals, and database updates.

Day to Day :

  • 50% Receives and logs subscriber and member enrollment applications to the system. Processes / keys applications including new enrollments, terminations / cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit / error reports generated from membership transactions.
  • 30% Works with multiple operational areas to ensure relevant / appropriate group structure, status, benefits, and / or billing. May prepare and issue contracts, benefit books, and standard / custom ID cards.
  • 10% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues / problems.
  • 10% Participates in special projects as assigned related to enrollment, billing and reconciliations.

    • Work environment : Typical office environment

    Team Info : NA

    Any extra / additional job info : NA

    Job Requirements :

    Required Experience : None

    Required EDU : High School Diploma or equivalent.

    Required Certification or licenses : NA

    Required Software and Tools (Hands on experience required) : Microsoft Office

    Soft skills : NA

    Nice to have / Preferred skills : 1 year-of customer service, administrative / clerical support, and / or membership / billing / accounts experience.

    Preferred Specialized Training : Office technology or secretarial science.

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    Enrollmentrepresentative • Columbia, SC, United States