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Dispatcher

Dispatcher

F.H. FurrAshland, VA, US
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Dispatcher

F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service.

Responsibilities :

  • Efficiently schedule and dispatch field technicians for service calls and projects
  • Prioritize service requests based on urgency and location
  • Communicate effectively with customers to confirm appointments and provide updates
  • Coordinate with the team to allocate resources for emergency calls
  • Monitor field technicians' progress and adjust schedules as needed
  • Maintain accurate records of service calls and technician activities

Qualifications :

  • Proven experience in a dispatching or scheduling role
  • Strong organizational and multitasking skills
  • Excellent communication and customer service abilities
  • Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)
  • Ability to work in a fast-paced, deadline-driven environment
  • Detail-oriented and able to accurately record and relay information
  • Dispatch experience is preferred
  • Benefits :

  • Company-paid Medical, Dental, and Vision Insurance
  • 401(K) Plan
  • Company-paid Long-Term Disability and Life Insurance policies
  • Short-term disability and voluntary life insurance options
  • Generous PTO and Holiday Plan
  • Opportunities for professional development and advancement
  • F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law.

    Posted Min Pay Rate : USD $18.00 / Hr.

    Posted Max Pay Rate : USD $20.00 / Hr.

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    Dispatcher • Ashland, VA, US