Service Writer Job at Durango, CO in Durango

Location : Durango, COSalary : $50,000 – $70,000 (depending on experience) + Sales and Product Production BonusBenefits : PTO, Paid Holidays, Health Insurance, Colorado Secure Savings Roth IRA Position Overview We are seeking a skilled and customer-focused Service Writer to join our team. This role serves as the key link between customers and our service department, ensuring a seamless and positive experience from the initial greeting through service completion.

• Core Responsibilities Customer Communication and Service
• Greet customers and initiate the service process.
• Listen to customer concerns and accurately diagnose problems.
• Explain needed repairs and service options in clear, understandable terms.
• Provide accurate cost estimates and completion timelines.
• Keep customers updated on the status of vehicle repairs.
• Address customer complaints and ensure satisfaction.
• Handle telephone inquiries and schedule appointments.

Repair Order Management

Administrative and Additional Duties

Skills and Qualifications

Education and Experience

Work Environment

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