1st Shift - Customer Service Manager

POSITION : Customer Service Manager Shift : Varies BASIC FUNCTION : Reporting directly to the Store Director (SD) is responsible for Customer Service and front-end store operations and assigned personnel. Provides day-to-day coordination / direction over Front End Associates, Grocery Clerks and Customer Service Clerks. Assists in direct performance of duties and responsibilities of Front End Personnel on a day-to-day basis. Most of the time is spent doing hands on administrative, basic monetary transactions / reconciliation and direct customer service function at our front-end customer service desk. ESSENTIAL FUNCTIONS :

• Promote and maintain a flexible, cooperative, positive, team oriented, customer-focused attitude within internal store personnel and between all store locations. Leads by example.
• Keeps Store Director aware of concerns, issues, etc. warranting their attention, knowledge of, action and / or resolution in a timely manner.
• Provides direction, motivation, coordination, support, training / cross training, development, and follow-up of assigned personnel.
• Promote and maintain positive customer service and relations.
• Able to work varied shifts and meet attendance, productivity and quality requirements.
• Responsible for timely performance / development evaluation for assigned personnel.
• Promotes and maintains compliance to store and front-end policies, procedures and processes.
• Monitors department personnel to ensure efficient / effective operations.
• Provides direction and mentoring to Assistant Customer Service Managers as required.
• Maintain department records, files, accounts and databases in areas of responsibility as required. Ensures security and confidentiality of assigned company records, financial records, databases, files, etc.
• Works in unison with all management team to achieve store objectives.
• Write weekly work schedules to ensure all assigned shifts are properly staffed.
• Provide coordination, delegation and follow up of department personnel to ensure maximum performance. Audits performance and takes appropriate / timely corrective action as required.
• Maintain effective housekeeping for a safe, clean environment of the front end of the store on a regular basis.
• Assigns stocking or other duties to front-end personnel during idle periods.
• Monitors protection of assigned company assets to ensure they are secured or locked when unattended or not in use.
• Steps in where needed on the front end (bagging, running registers, etc.)
• Stay involved and connected to community events.
• Organize and oversee the brat shack to ensure it runs smoothly.
• Able to meet and maintain expected performance level for the essential job functions required in this position.

CORE POSITION REQUIREMENTS - All Positions

Position Skills / Requirements :