Customer Service Representative

Bell & Associates, Inc. • Toledo, OH, US

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Customer Service Representative

Toledo, OH (100% on-site)

Pay - $21-26 / hr plus bonus potential

About the Role :

We're seeking a motivated and team-oriented Customer Service Representative to join our client's growing Customer Service Team at their distribution company based in Toledo. In this role, you'll serve as the primary point of contact for customers, providing timely and accurate information about our products and services, and helping resolve any issues that arise.

Our ideal candidate is enthusiastic about helping others, a skilled communicator, and thrives in a fast-paced environment. You should be empathetic, solution-focused, and capable of putting yourself in the customer's shoes to deliver a positive experience every time.

Key Responsibilities :

Process daily sales orders from various channels including EDI, web, and phone
Handle order-related documentation : picklists, shipping labels, invoices, and import / export data
Respond to customer inquiries via phone and email with professionalism and efficiency
Track and update order statuses, ensuring customers are well-informed throughout the process
Provide general support to the sales and marketing teams as needed

What We're Looking For :

College degree or equivalent experience preferred

1–3 years of experience in customer service or client support

Experience with EDI order processing is a plus

Proficient in Microsoft Office (Word, Excel, Outlook)

Excellent verbal and written communication skills

Strong listening and problem-solving abilities

Ability to adapt to a variety of customer personalities and needs

Highly organized, with the ability to multitask and prioritize effectively

A collaborative mindset and eagerness to learn

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Customer Service Representative • Toledo, OH, US