Pickleball Coordinator

SPORTIME owns and operates 17 tennis, pickleball, sports, camp and fitness clubs across NYS, including sites across Long Island, in Westchester, Manhattan, the Capital Region and New Jersey.

Several of these locations currently feature both dedicated and / or “blended” pickleball courts, and offer court-time, instruction and related programs.

SPORTIME is in the active process of creating and scaling its new pickleball division, the purpose of which is to own or lease, and operate, dedicated indoor and outdoor pickleball sites in our current markets and in others nearby.    POSITION SUMMARY The Pickleball Coordinator supports the Pickleball Director and General Manager in the overall management and daily operations of the pickleball program at Sportime Pickleball Armonk.

This position focuses on overseeing and securing seasonal court reservations, assisting with weekly tournaments and events, and providing leadership and support to front desk staff.

The ideal candidate is highly organized, customer-focused, and passionate about delivering an exceptional member experience.

A player DUPR rating of 4.0 or higher is required for this position.

RESPONSIBILITIES :

• Manage, promote, and grow the seasonal court reservations, ensuring accurate scheduling, member communication, and billing.
• Assist in planning, organizing, and leading weekly tournaments and special events.
• Support the Pickleball Director with leading / coaching select on court sessions.
• Support the General Manager with providing the front desk staff with guidance and assistance.
• Handle pickleball-related inquiries by phone, email, and in person.
• Perform additional administrative duties as requested by the pickleball Director and General Manager.
• Staff Leadership and Coordination
• Serve as a leader and point of contact for front desk staff, ensuring clear communication between departments.
• Assist with scheduling, training, and support for front desk and pickleball staff as directed by the Pickleball Director.
• Promote teamwork, professionalism, and exceptional service throughout the facility.
• Customer Service
• Provide accurate information to members and guests regarding pickleball programs, pricing, and reservations.
• Resolve customer inquiries and issues in a timely and professional manner.
• Maintain a strong presence on site to ensure a positive player and guest experience.
• Sales and Program  Assistance
• Assist in promoting all pickleball programs, tournaments, and seasonal opportunities.
• Provide program recommendations and assist members with registrations.
• Support marketing efforts for upcoming programs and events.
• Pro Shop and Facility Support
• Assist with pickleball-related pro shop inquiries and sales.
• Help maintain a clean, organized, and professional pro shop area.
• Provide support for the “grab-n-go” snack / refreshment cooler and properly charge accounts for the items.

Qualifications