Help Desk Analyst
VirtualVocationsKent, Washington, United Statesjob_description.job_card.30_days_ago
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job_description.job_card.job_description
A company is looking for a Help Desk Analyst who is proactive and customer-focused to provide outstanding technical support to employees.
Key Responsibilities
Serve as the first point of contact for IT support requests and troubleshoot issues related to Microsoft Windows and Microsoft 365 applications
Manage user accounts, password resets, and support various devices while maintaining accurate documentation of support requests
Track and maintain IT equipment and support IT team initiatives including upgrades and process improvements
Required Qualifications
1-2 years of experience in a help desk or IT support role
Proficiency with Microsoft Windows operating systems and Microsoft 365 cloud services
Working knowledge of TCP / IP networking protocols and VPN connectivity
CompTIA A+, Network+, or Microsoft certifications are preferred
Basic understanding of Active Directory and Group Policy management is a plus
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Help Desk Analyst • Kent, Washington, United States
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