General Manager

General Manager

Plan, organize, control and direct the activities of a facility operation(s) with up to 19 million in revenue and to accomplish desired objectives in a safe and efficient manner. Set strategic direction for Facility Manager(s) and corresponding facilities if applicable. Provide leadership, which results in positive employee / employer relations and project a professional corporate image. Promote and manage effective and profitable operations and resource management, high production standards, a sound risk management program, and facilitate business expansion.

Key Responsibilities :

• Oversee responsibilities and coordinate efforts of Facility Manager(s), Sales Manager or individual sales representative, Administrative personnel and Maintenance Manager.
• Sustain a productive and motivated workforce by screening, selecting, hiring, training, developing and evaluating personnel required to meet service commitments.
• Adhere to all wage and hour laws and compensate personnel for services rendered in accordance with established guidelines.
• Establish high appearance standards for all employees.
• Ensure safe working conditions for all jobs.
• Implement and promote Safety Program to recognize and reward productive and safe employees.
• Plan and route collection services to best utilize personnel and equipment.
• Implement corporate guidelines concerning the Preventive Maintenance program that reduces down time, improves image, reduces maintenance costs and results in lowest cost service delivery possible.
• Establish an effective and productive container repair, delivery and switch-out program that promotes a positive image.
• Develop and implement on-going cost control program that monitors buying practices of all supplies and services.
• Establish production standards for each phase of operation.
• Promote an accident prevention program that seeks to reduce claims, avoid injury and recognize safe employees.
• Enter payroll into system on a bi-weekly basis.
• Ensure Operations Supervisors are utilizing the Full Route Roll-Off Dispatch system.
• Utilize Route Smart system to plan optimized compaction routes.
• Ensure commercial and residential route audits are completed on an annual basis.
• Conduct Roll Off account profitability analysis semi-annually.
• Ensure that a purchase order system is used for all purchases and that clear guidelines are established for purchasing practices.
• Ensure that all services provided by the facility operation are billed and revenues are collected on a timely basis.
• Review profit and loss statements on a monthly basis and make adjustments as necessary to achieve desired results.
• Develop an operations profit plan, which includes sources of income, cost of operations, growth objectives, productivity standards, profit margins desired (ROA, ROTSR, EBITDA), capital requirements, personnel needs and product or services profit margins desired.
• Partner with the Sales Manager and / or Sales Representative(s) to develop a sales forecast for each product or service.
• Establish pricing guidelines for each product / service.
• Promote a strong customer focus throughout the operation.
• Manage the sales force in meeting objectives and establishing priorities.
• Ensure the sales team is using approved software to identify and track potential customers.
• Seek opportunities within both primary and secondary assigned market areas for growth and expansion to include contracts and acquisitions.
• Identify and adjust to trends within market area which impact quality of service or desired profit margins.
• Establish system for reviewing and negotiating existing contracts.
• Participate in local civic affairs and represent the company in a positive manner throughout the community.
• Conform in all respects with applicable federal, state / provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• Perform other job-related duties as assigned

Requirements :

Knowledge, Skills and Abilities :

Physical / Mental Demands :

Working Conditions :