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Front Desk Customer Service Representative

Front Desk Customer Service Representative

Goldfish Swim SchoolOrchard Park, NY, US
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Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimmingit's a special passion for changing even saving lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service.

We do the right things, make the right decisions and treat people with Integrity Compassion Trust.

We meet and exceed expectations so you see Extraordinary Results.

We make a big deal about life's accomplishments by remembering to Celebrate!

Benefits :

  • Free uniforms
  • Opportunity for advancement
  • Training & development

Perks and Benefits :

  • Paid on-the-job training
  • Weekly Pay
  • Part time and Full time employment opportunities
  • Consistent set schedules
  • Culture driven company
  • Employee recognition programs
  • Positive Team Culture
  • Career Growth Opportunities

    • Primary Responsibilities :

  • Provide WOW Customer Service to our members
  • Assist with class scheduling and billing
  • Work in a sales capacity to sell new memberships
  • Conduct cold and warm calls to potential customers to promote memberships and services
  • Follow up with leads from inquiries, website sign-ups, and previous customers
  • Handle objections professionally and help customers understand the benefits of our programs

    • Job Qualifications and Skills :

  • Ability to work with children
  • Excellent communication and organizational skills
  • High energy and a sales-driven mindset
  • Strong work ethic and ability to handle rejection positively
  • Previous sales experience preferred, but not required

    • Summary : Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.

    Duties and Responsibilities :

  • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way.
  • Conduct cold calling to potential customers from lead lists
  • Follow up with warm leads via phone, text, and email
  • Explain membership options, class schedules, and promotions
  • Track customer interactions and follow-ups in the system
  • Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  • Processes student registrations using effective sales / customer service techniques.
  • Schedules and manages birthday / pool parties.
  • Resolves customer concerns / complaints using a professional approach.
  • Assists clients with purchases of merchandise and vending.
  • Greets parents and students as they report to the front desk.
  • Checks in students on the attendance tracking system.
  • Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
  • Monitors snack shack area and provides guidance to snack shack staff.
  • Checks voicemail and email correspondence and responds in a timely manner.
  • Updates informational displays with accurate and timely promotions and literature.
  • Makes collection calls to resolve open account problems.
  • Prepares twice daily student lesson schedules for use by instructors and management staff.
  • Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  • Work 1 swim instructor / lifeguard shift per week
  • All other duties as assigned

    • Education / Experience : High school diploma or GED required, some college preferred. Two years previous customer service and / or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.

    Certificates and Licenses : CPR, First Aid and AED certification preferred.

    Compensation : $16.50 per hour

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    Front Desk Representative • Orchard Park, NY, US

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