Scheduling and Patient Services Lead - General Peds

Patient Service Associate Quality Lead

Patient Service Associate Quality Lead for General Pediatrics and more broadly to support Quality and Value based care for the Department of Pediatrics. This will improve the value-based initiatives and care for our patients and families. This role is crucial to address the growing demands for the departments National Committee of Quality Assurance Accreditation and the potential for increased earnings that will result from streamlining efforts. The faculty MOC Portfolio program support will allow the Department to support faculty in their maintenance of certification with the American Board of Pediatrics and save funds required for individual faculty to do MOC activities. By creating a dedicated lead position for quality purposes, we can achieve NCQA accreditation, as well as open the door for Pediatrics to begin to offer MOC Portfolio Program in house.

Essential Duties and Responsibilities

• Responsible for initiating surgical booking process.
• Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms.
• Preparing patient disability and out of work / school paperwork.
• Responsible for updating the system with registration, scheduling and insurance information.
• Responsible for discussing financial obligation and explaining regulatory forms and answer any questions with patient.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplifies Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Qualifications

Physical Demands

Working Conditions

Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that : Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.