Telecommunications Manager - Benson Tower

Voice Communications Manager

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job assumes responsibility for strategic planning, oversight and technical coordination of voice telecommunications for OHS and affiliates. Establishes departmental objectives, policy and procedures with emphasis on service quality and reliability, directs daily operations of the voice telecommunications staff and coordinates departmental functions with other managers within Information Services, provides operational analysis and optimizes performance of voice communications services to effectively support the patient care and business operations of the organization and provides analysis and hardware solutions for all Facilities Development projects to ensure effective integration of new and renovated facilities into the telecommunications infrastructure. Participates in equipment life-cycle planning and the capital acquisition process and reviews and integrates technology developments which will enhance the telecommunication / unified communications infrastructure.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Education

Required - High School diploma or equivalent

Preferred - Bachelor's degree in Voice Communications, Information Technology or related field

Work Experience

Required - 10 years experience in the voice communications field OR 5 years experience in voice communications with a Bachelor's degree

Knowledge Skills and Abilities (KSAs)

• Extensive knowledge and experience with VoIP and TDM voice communication technologies
• General knowledge of the public PSTN network.
• Extensive experience with call center deployment / daily management and ACD functionality.
• Excellent personnel and project management skills
• Knowledge of contract procedures and effective negotiating skills
• Broad technical level of understanding in order to oversee and / or design and implement voice network and system hardware.
• Ability to manage transaction relationships between internal and external project resources.
• Technical understanding of all systems hardware and architecture / software interactions.
• Knowledge of tracking process, troubleshooting systemic program deficiencies and implement mitigations.
• Excellent interpersonal and Service Excellence skills.
• Must have computer skills and dexterity required for data entry and retrieval of patient information. Skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Job Duties

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient / employee safety, patient privacy, and / or other compliance-related concerns. Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly (Constantly : activity or condition exists 2 / 3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work : (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and / or pulling of arm or leg controls; and / or (3) when the job requires working at a production rate pace entailing the constant pushing and / or pulling of materials even though the weight of those materials is negligible. NOTE : The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Must be able to sit / stand for prolonged periods of time. Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity. Must be able to work a flexible schedule (e.g. 24 / 7, weekend, holiday, on call availability). Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. There is no occupational risk for exposure to communicable diseases.