Transit Ambassador

GENERAL STATEMENT OF JOB DUTIES

Serves as a community outreach representative supporting the GoTriangle transit system by assisting customers and promoting a safe, welcoming environment. Responsibilities include greeting and helping passengers, monitoring safety and security conditions, providing support to vulnerable and disabled individuals, encouraging respectful behavior, acting as a liaison between GoTriangle and the public, coordinating with contracted security personnel, and reporting incidents as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides route information to riders to enhance their experience, responds to questions, gathers feedback for the management team, and rides assigned routes at scheduled times to observe and report on transit activities.
• Coordinates outreach efforts with local community advocacy and support organizations to connect riders with essential services and resources.
• Promotes compliance with GoTriangle's Rules of Conduct across buses and at the Regional Transit Center, helping to maintain a respectful and safe transit environment.
• Monitors onboard and closed-circuit security cameras as needed to help ensure the safety of both customers and employees.
• Conducts audits of the Regional Transit Center, transit stations, and bus stops to assess cleanliness, safety, accessibility, signage, the functionality of the public announcement system, and overall rider experience.
• Collaborates with customer service staff, contracted security personnel, and transit service supervisors on safety and service concerns, and compiles weekly and monthly customer service reports.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

An equivalent combination of related education and experience may be substituted for the above stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

Working Conditions :

Must be available and willing to work varying hours, nights, weekends, holidays and special events as scheduled.

Physical Requirements :

Physical ability and stamina to stand and perform activities in environmentally diverse situations for extended periods of time; strength to lift and maneuver materials weighing up to 50 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Employees must wear an employer provided uniform while on duty. Accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodations. This position works outdoors and will be exposed to external weather conditions.

EEO Statement :

GoTriangle is an equal opportunity employer. We are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and employment practices. Decisions are made without regard to race, color, national origin, age, disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, protected veteran and military status or other applicable legally protected characteristics.

Accommodations :

GoTriangle is firmly committed to a policy of nondiscrimination in employment and to a program of achieving total equality of opportunity for all applicants. If you require reasonable accommodation because of a disability for any part of the application or hiring process, please contact . Please indicate the specific assistance needed.