Customer Service Representative

Job Description

Job Description

Duration : 12-months

Location : Onsite (Allentown, PA 18106)

Swoon is actively seeking a Customer Service Representative to join the team of our client - a fortune 1000 company!

Duties :

• Plan and submit outage requests for electrical zones of protection in substation and distribution systems.
• Prepare and review switch orders to ensure compliance with safety tagging and LOTO procedures.
• Compile, track, and distribute outage request information to project stakeholders.
• Interpret electrical one-line diagrams and schematics to support safe and efficient outage planning.
• Serve as a dispatcher when required.
• Direct and dispatch work crews to appropriate locations according to customer requests, specifications, or needs.
• Coordinates activities with Distribution and Transmission system operators to ensure the safe and effective use of resources.
• Informs Distribution and Transmission system operators of critical information to ensure the most effective and safe response to customers.
• Performs in a courteous and professional manner while satisfying customer inquiries and complaints, both verbal and written.
• Calls out, directs and dispatches personnel, secures assistance or requests help from other departments as necessary.
• Interact with the 911 centers in a professional manner and ensure all required information is transmitted between the parties to allow the client and emergency personnel to respond to emergencies in the most efficient and safest way possible.
• Perform administrative functions.
• Performs such other related duties as assigned or as necessary.
• May be required to work rotating shift

This role will sit in the Windsor location in Allentown, PA 5 days a week.