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Administrative Assistant II
Administrative Assistant IIUmpqua Bank • Federal Way, WA, US
Administrative Assistant II

Administrative Assistant II

Umpqua Bank • Federal Way, WA, US
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Collections Department Administrative Assistant

Are you ready to embark on a thrilling adventure in the world of collections? Do you possess the superpowers of organization, multitasking, and impeccable attention to detail? If so, we are looking for YOU! This is a great opportunity for someone who enjoys working in an office setting independently and within a fun and supportive team handling day to day front and back end administrative tasks in our Collections department. Success in this role comes to those with computer and data entry experience, excellent attendance, attention to detail and organizational skills, must maintain a working knowledge of our policies and procedures regarding the Bank Security and other regulations that apply to your position. Additionally, has the ability to prioritize but be flexible with the demands of the day. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your skills and experience.

Financial Pacific Leasing (A subsidiary of Columbia Bank) is a commercial equipment leasing company headquartered in Federal Way, WA. Established in 1975, we are a leader in the leasing industry and we take pride in providing our customers excellent support and services through our very dynamic, skilled, hard-working, and fun group of associates.

Essential Responsibilities

Payment Processing

  • Processes payments received by mail and enters them into the company's payment system.
  • Uses internal systems to determine proper fund allocation based on company hierarchy.
  • Prints and mails payment authorization receipts to customers.

Payment Tracking & Reconciliation

  • Tracks wire transfers and reconciles them to monthly recap reports.
  • Coordinates with collectors for proper payment allocation and updates records.
  • Sends spreadsheets to Accounting for posting purposes.

    • Credit Bureau Reporting

  • Runs daily credit bureau reports for all portfolio accounts.
  • Records credit scores in the company system and saves bureau reports in shared files.

    • Document Preparation & Mailing

  • Prepares and mails monthly demand letters after running required reports and omitting bankrupt accounts.
  • Prepares addendums, extensions, purchase agreements, and forbearances for portfolio services.
  • Prepares outgoing overnight shipments and enters tracking information into the tracking system.
  • Distributes all incoming and returned mail for portfolio services.

    • Invoicing

  • Invoices fees for addendums, forbearances, late charges, miscellaneous items, and equipment purchases.
  • Invoices ending buyouts on leases and conditional sales six months prior to term end.

    • Account & Balance Management

  • Calculates year-end balances upon collector request and provides lessee information.
  • Ensures all equipment sales are properly reported and marked as "asset sold" in the system.
  • Completes forbearance setup and creates new files.
  • Performs forbearance audit reviews and indexes documents in the document management system.

    • Document Management

  • Scans and indexes legal documents, bankruptcy correspondence, settlement requests, repossession packets, customer correspondence, and reports into the document management system.
  • Completes detailed payment histories for collectors using internal tools.

    • Backup Support Responsibilities

  • Processes intent letters for the Asset Management department.
  • Updates daily collector delinquency reports, including bankruptcy, legal, rollbacks, payments held, forecast reports, and call volume reports using data from multiple internal systems and spreadsheets.
  • Handles overnight shipping processing for portfolio services when needed.

    • Requirements

  • Deliver the highest level of customer service to all lessees, vendors, brokers, and internal staff.
  • Maintain strict confidentiality of all company and customer information.
  • Build and sustain positive, collaborative relationships with Financial Pacific Leasing managers and team members.
  • Provide assistance and support to colleagues as needed, fostering a cooperative work environment.
  • Perform additional duties as assigned by management.
  • Ensure full compliance with current policies, procedures, and authority levels within the Portfolio Services Department.
  • Demonstrate adherence to all regulatory and compliance requirements, including the Bank Secrecy Act and company policies.
  • Take initiative to complete all required and job-specific training, and proactively raise or address compliance issues for evaluation, investigation, and resolution.

    • Benefits

  • Cost-effective healthcare plans for medical, dental and vision
  • 401k retirement savings plan with employer match for qualifying associate contributions
  • Employee Assistance Program (EAP)
  • Group life and AD&D insurance
  • Life and Disability Insurance, Mental Health Resources
  • Identity Theft and Legal Support
  • Auto, home and pet insurances
  • Paid time off for vacation, illness, volunteering, and holidays
  • Flexible Spending Account (FSA)
  • Recognition program
  • Monthly incentive perks

    • Compensation & Benefits : We offer a competitive total rewards package including base salary and comprehensive benefits. The pay range for this role is $21.00 - $24.00 an hour and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

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    Administrative Assistant Ii • Federal Way, WA, US