Computer User Support Specialist Junior, Top Secret Clearance

Overview

MILVETS is currently seeking a full-time, motivated and detail-oriented Computer User Support Specialist Junior, with a Top-Secret Clearance to join our team in a junior-level role. The ideal candidate will have 2–4 years of experience providing technical support in desktop and service desk environments, with hands-on experience across Windows and macOS platforms, Microsoft 365 applications, and Active Directory administration. This role requires strong problem-solving skills, excellent communication, and a commitment to cybersecurity best practices. The successful candidate will support both on-site and remote users, operate within ITIL frameworks, and contribute to maintaining high standards of service delivery in a fast-paced, dynamic environment.

Key Responsibilities

• Provide Tier I–II technical support for end users, including troubleshooting hardware, software, and peripheral issues across Windows and macOS platforms.
• Support Microsoft 365 applications and services such as Outlook, Teams, OneDrive, and SharePoint.
• Utilize ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) to log, track, resolve, and escalate incidents in accordance with SLAs.
• Perform user account management within Active Directory, including provisioning, password resets, and access control configuration.
• Provide remote support using tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM).
• Diagnose and resolve connectivity issues related to TCP / IP, DNS, DHCP, and VPN technologies.
• Ensure adherence to cybersecurity best practices, including RBAC compliance, endpoint security, and proper incident reporting.
• Deliver responsive and professional customer service, maintaining clear communication with users and stakeholders.
• Participate in shift-based, after-hours, or on-call support schedules as required.
• Support hybrid and remote workforce environments aligned with ITIL and SLA standards.

Technical Expertise

Required Qualifications

Preferred Attributes

MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off.

Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

MILVETS is an Equal Employment Opportunity Employer (EEO) and maintains a Drug-Free Workplace.

By applying, candidates acknowledge and consent to the use of JazzHR Talent Fit AI for recruitment purposes; this tool does not make autonomous hiring decisions, and all employment decisions are made by MILVETS' recruitment and management teams. Candidate data processed through JazzHR Talent Fit AI is handled in compliance with privacy and data protection regulations, including GDPR.

J-18808-Ljbffr