Sr. Associate, Product Manager

Merchant Services Product Manager

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

The Merchant Services Product Manager supports the development and delivery of solutions that help businesses accept payments in-store and online. This role assists with gathering product requirements, analyzing market trends, monitoring performance, and coordinating across business, technology, and operations teams to ensure secure, competitive, and user-friendly products. This role also supports vendor management activities, reviews industry updates for impact, and contributes to tactical product operations. The ideal candidate will have a foundational understanding of payments, strong analytical skills, and a desire to grow expertise in balancing new product needs with compliance, maintenance, and lifecycle requirements.

Key Accountabilities

• Support the delivery of competitive, secure, and user-friendly merchant services solutions that drive business growth
• Assist with gathering and prioritizing product requirements from stakeholders
• Collaborate with internal and external teams (engineering, design, marketing, compliance, legal, operations) to move initiatives forward
• Contribute to analysis of market trends and the competitive landscape
• Help track product performance metrics and provide updates to business leaders
• Conduct research to better understand customer needs and support product decision-making
• Assist in executing tactical work related to product operations
• Identify and recommend opportunities to streamline or scale support duties across the organization
• Pursue ongoing learning to build subject matter expertise in payments and merchant services
• Provide support in managing vendor relationships and contract-related activities
• Review vendor bulletins, summarize impacts, and support teams in developing response plans
• Contribute to maintaining product roadmaps and tracking progress against milestones
• Assist business leaders with pricing and go-to-market strategy discussions
• Help ensure compliance with payment industry standards, financial regulations, and risk controls

The Ideal Candidate for This Role

Key Skills :

Bachelor's degree in business, finance, or related field

Strong analytical and problem-solving skills

Excellent communication and stakeholder management abilities

Strong verbal and written communication skills

1-3 years of experience in merchant or financial services

Proactively seeking product improvements

Business Acumen

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation range (base pay) : $80,061.00-$132,099.00

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and / or skill level.

Work Environment

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs :

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number : R-20251349

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selvesno matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.