Collection Team Supervisor (on-site) Camp Hill, PA

Collections Team Supervisor

Are you results-oriented? Our dynamic team has the responsibility of resolving outstanding insurance claims so that our patients are not impacted.

We offer an exceptional employee experience, full-time hours, full benefits, paid training, and advancement opportunities. Our team offers flexible, first shift, Monday through Friday schedules. This would include two fifteen minute breaks and one half-hour lunch. We allow for casual work attire, jeans are our norm!

Supervise daily activity and reporting of productivity and other key metrics for team members within assigned job function(s) in the Central Billing Office (CBO). Liaison between other departments within the organization and the CBO management team to facilitate best communication of reimbursement policies, procedures, and resolutions to issues causing delays to cash and accounts receivable management.

Responsibilities

• Responsible for overseeing the operation and execution of daily workflow of the functional team.
• Review AR daily to ensure consistent performance and quality follow up is routinely occurring.
• Ensures appropriate processes are followed with regard to collections procedures.
• Work with CBO manager in recommending, counseling, and coaching for improved performance. Conducts performance appraisals and suggests appropriate actions and monitor improvements in assigned job functions.
• Ensure compliance of procedures for data integrity, continuous cash flow and improved customer service in relation to HIPAA compliance.
• Conduct conference calls with the facility staff to gather input, resolve open issues, and communicate performance.
• Monitor, log, and assist with all overlap accounts.
• Recruit, hire, train, and develop department personnel in conjunction with Company objectives.
• Demonstrate participation and representation of job functions in monthly meetings.
• Monitor, review, and log employee productivity reports to provide feedback to staff and CBO Manager.
• Review and approve PTO requests and bi-weekly payroll through Kronos.
• Review HMS reports to inform team members of daily, weekly, monthly, and quarterly performance targets.
• Distribute work amongst members of the team and coordinate re-assignment as necessary based on business needs.
• Maintain global knowledge of all functions and processes within the CBO. Communicate and train team members on policies and procedures.
• Liaison between team members and management to address and remedy issues / inquiries related to policy, procedures, and / or processes.
• Participation and representation of job function in monthly meetings.
• Approve patient account contractual adjustments.
• Work directly with payor relations representatives to identify and resolve specific payor issues.
• Performs other duties or special projects as assigned.

Qualifications

Required :

Preferred :

Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

Working Conditions / Physical Demands :

Equal Opportunity Employer / including Disabled / Veterans