VP Implementations - Corpay Payables
CorpayBrentwood, TN, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionLead the Implementation Services and Technical Implementation groups; create operating standards, practices, strategies, and objectives that are responsive and adaptable to evolving business needs. Lead, manage, and mentor senior directors (Implementation and Technical Implementation) to maximize their individual potential and professional growth as well as ability to function as effective leaders of their teams. Formulate and implement long and short-range plans, policies, and programs within corporate guidelines to support innovation, speed, scale, productivity, and excellent customer onboarding and adoption. Oversee customer handoff, partnerships, and synergies in all areas that affect customer success (including Technical Support configuration and training, Customer Success and Relationship Management). Drive better customer experience with a cohesive strategy, area actions, handoffs, and collaborative approach to best customer results. Benchmark, analyze, report, and make recommendations for the growth of Nvoicepay's customer success operations, services, and systems. Direct or coordinate financial or budget activities, maximize investment, increase efficiency, and drive innovation for scaling quickly. Review financial statements, sales or activity reports, team metrics, and other performance data to measure goal achievement or to identify areas needing program improvement. Partner with the Engineering Department to drive enhancements to new customer experience and by suggesting solutions, updates, and fixes; partner with Sales to ensure messaging and handoffs; and partner with Operations to ensure ongoing positive customer experience. Build excellent working relationships with all key business leaders, colleagues, and broader team. Leadership Ability to effectively engage, influence, and motivate a team through positive example, development, and communication. The ability to delegate responsibility and work to others, and coach them to develop their capabilities, provide feedback, share information, manage performance, set goals, motivate team, and address performance problems. Business Acumen and Strategy Applicable understanding of how business goals and objectives are achieved. Use of sound business judgement in making recommendations and decisions. Ability to predict outcomes from both customer and competitive perspectives. Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Adjusting actions in relation to others' actions. Considering the relative costs and benefits of potential actions to choose the most appropriate one. Monitoring / Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Detail oriented, analytical and excellent organization skills. People Resources and Staff Development Deep knowledge (and effective use of) principles and procedures for recruitment, selection, training, compensation and benefits, employment relations and negotiation, and HR information systems. Scheduling events, programs, and activities, as well as the work of others. Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Idea Fluency and Originality / Problem Solving - Exceptional problem-solving skills, with ability to identify and drive win-win solutions. The ability to come up with a number of ideas about a topic. The ability to combine pieces of information to form general rules or conclusions. The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. Adjusting actions in relation to others' actions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and talking to others to convey information effectively. The ability to communicate information and ideas in speaking so others will understand. Demonstrated success in building strategic customer relationships. Technology Knowledge of computer hardware and software, including applications and data driven tools. Ability to learn Nvoicepay's systems and software. Use of database products, CRM software (Salesforce), ticketing software (Zendesk), fax and phone systems. Critical Thinking and Persuasion Using logic and reasoning to recognize details of situations, identify solutions, conclusions or approaches to problems. Persuading others to change their minds or behavior or to try new approaches. The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Active Listening and Speaking Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Verbally communicating with others to convey information and procedures effectively in a concise but detailed format. Writing Communicating effectively in writing as appropriate for the needs of the audience. The ability to communicate information and ideas and understand how ideas are presented in writing. People and Inclusion Always striving to drive our business forward by positive and direct communication, collaboration, respect, acceptance, and professionalism. Understanding how to give and receive feedback, manage conflict positively and work productively with others to solve problems. Bachelor's Degree in Business or related field, or a combination of education and work experience. 10+ years of progressive, strategic, executive-level leadership experience in a highly technical organization with experience in support, sales, product, and customer success. Specific experience in developing strategy, scaling quickly, managing process, and driving collaboration across teams for customer success. Advanced computer skills, and advanced level of experience with Microsoft Word, Excel, PowerPoint, and Outlook required. Advanced experience with CRM or ticketing software. Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including major holidays, vacations, sick, personal, and volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes
Vice President of Full AP Implementations
The Vice President of Full AP Implementations is responsible for planning, directing, and coordinating the process, workflows, and practices of Implementation Services and Technical Implementation. Main responsibilities include developing practices and policies, managing new customer relationships, timelines, handoffs, and practices, and planning the use of technology, resources, and talent. This position will also directly influence all areas that affect new customer success. The role ensures smooth and successful implementation and customer success and adoption. This role reports to the Senior Vice President of Operations. Domestic US travel might be required.
As the Vice President of Full AP Implementations, you will be expected to work in our Brentwood office 3 days per week. CORPAY will set you up for success by providing :
- Company-issued equipment
- Assigned workspace in our Brentwood office
- Formal, hands-on training
Role Responsibilities :
Qualifications :
Benefits & Perks :
Equal Opportunity / Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please visit the following links : EEO and Pay Transparency
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