Retail Store Manager

Retail Store Manager

The Store Manager is a strong leader with sharp business acumen that understands the complexities of the industry and brand to leverage the store's profitability and success. This person empowers the team members to take proactive steps to run a successful operation while ensuring customers are satisfied. The Store Manager thrives working in fast-paced environments where creative problem-solving skills and leadership competencies are critical components to the successful execution of the role.

The Store Manager is responsible for managing and administering the store's performance, building maintenance, hiring and training, payroll reports, overseeing employees' activities, and developing strategies to meet sales goals. This individual is in charge of employees' development and mentorship to improve their retail skills. They will support and address high-level customer service needs while cultivating and maintaining exceptional customer interactions between their staff and clients.

Direct and supervise the work of all store associates

Ensure accountability and equity providing constant feedback and coaching to the staff

Demonstrate strong work ethics and lead by example, upholding and promoting company policies, guidelines and procedures

Actively and strategically engage employees to achieve superior results

Implement sales strategies with team to meet company goals

Effectively and regularly communicate company changes and initiatives to employees

Supervise, train and assist employees in customer service, store processes and product promotions

Conduct employee performance appraisals, identify training needs, and provide development opportunities to achieve high execution

Manage employee issues and grievances under the guidance and direction of leadership

Implement cross-training for employees and Assistant Manager to achieve consistent high productivity

Hire and train new employees to ensure adequate personnel at all times

Demonstrate and manage high levels of customer care

Analyze sales reports to strategize and determine weekly business objectives

Report to leadership on store's key performance indicators and needs

Develop and maintain a schedule for employees

Ensure daily restock is happening effectively

Ensure inventory levels are accurate and conduct inventory counts

Collaborate with Assistant Manager and Visual Manager in planning and executing an innovative visual environment

Assist with and delegate process for omni-channel sales and fulfillment

Create and recommend store events and ideas to increase sales and improve brand awareness and presence in the community

Proven successful experience in retail industry

In-depth knowledge of basic business management processes

Ability to work retail hours including weekends and holidays

Excellent verbal communication skills

Customer service-oriented

Strong leadership and interpersonal skills to work with individuals and teams

High attention to detail and strong organizational skills

Ability to maintain a professional appearance and follow store's dress code

Maintain a positive attitude, high energy, and focus on customer satisfaction

Analytical and math skills to create and analyze reports and sales data

Ability to confidently operate office equipment such as computers, printers and telephones

Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time

Ability to move and lift equipment and supplies of up to 20 pounds

Vision abilities include close, distance, color peripheral, and depth perception

Noise level in the work environment is moderate

Medical, Dental, Vision

Paid Time Off (PTO)

Pet insurance

401K

Employee Assistance Program (EAP)

Monthly clothing allowance

Generous employee discount

Friends and family discount

Free fitness classes at our Santa Monica RIDE studio

Generous discount on all Dreamland events, food and beverage

Travel opportunities for national events, festivals, and store build-outs

The expected pay for this position starts at $30 / hr

Aviator Nation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.