Northeast Region-MM Underwriting Tech

Posted Thursday, October 9, 2025 at 4 : 00 AM

The Hanover has been committed to delivering on our promises for over 170 years. We live our values every day, demonstrating we CARE through our values, sustainability initiatives and an inclusive corporate culture.

Our Middle Market team is currently seeking an Underwriting Technician in our Syracuse, NY or Somerset, NJ location. This is a full time, non-exempt role. This position is eligible for a hybrid or fully remote arrangement.

Position Overview

This position reports to the MM UT Manager. Responsible for supporting the Middle Market Underwriters by preparing and servicing accounts within an assigned book of business. Servicing will include managing endorsements and may handle small accounts under their own authority letter. This position works in conjunction with the Middle Market Underwriter to strengthen agency relationships by providing prompt service to partner agents.

Responsibilities

• Provide fundamental level of support to assigned Underwriter(s) on new business submissions and renewal accounts to achieve new business, total written premium and retention goals aligned with assigned Underwriter(s).
• Work in direct collaboration with their UW and UT leader.
• Provide customer service support for agents and underwriters handling various escalation and rush requests with a consistent level of responsiveness.
• Develop basic familiarity with UW profitability, Renewal Book quality and appropriately executes within authority level.
• Understand service metrics, aligned with workflows and UT best practices.
• Build agency relationships and service experience – as measured by agency feedback.
• Participate in ongoing training with peers and UT leadership following onboarding model, building proficiency in the role.
• Build skill set to apply fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis as appropriate.
• Process endorsements that fall within their authority and timely refer those outside of their authority to the Middle Market Underwriter.
• Organize a Renewal Book of business that falls outside of their authority level by initiating pre-set renewal preparation. Gather necessary information through communication with agents, claims adjusters and risk solution representatives.

Qualifications

Career Development

It's not just a job, it's a career, and we are here to support you every step of the way. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

Benefits

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include :

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex / gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at : HRServices@hanover.com and include the link of the job posting in which you are interested.

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Compensation : The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

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