Los Angeles Based - Operations Trainer (Hybrid / On-Site)

Job Description

Job Description

Description : At Currance, we believe in recognizing the unique skills and experiences that each candidate brings to our team. Our overall compensation package is competitive and is determined by a combination of your experience in the industry and your knowledge of revenue cycle operations. We are committed to offering a rewarding environment that aligns with both individual contributions and our company goals.

Benefits include paid time off, 401(k) plan, health insurance (medical, dental, and vision), life insurance, paid holidays, training and development opportunities, a focus on wellness and support for work-life balance, and more.

Please note that we are looking for people who have hospital billing experience in collections and have some HB billing experience, in high dollar collections, adjustments and denials management.

Job Overview

Responsible for providing Currance Standard Operating Procedure (SOP) and accounts receivable follow up training to new employees. Maintain training programs, job aids, and other materials for new hires and existing team members on all Company systems Monitor operations staff work quality to ensure compliance of Company QA standards.

Requirements :

Job Duties and Responsibilities

• Conduct classroom and virtual training.
• Deliver training for new hires.
• Conduct ongoing training as business needs dictate.
• Develop educational resources, user guides, and job aids (training docs / PPP, checklists, quizzes / tests, etc.).
• Review Client folders in SharePoint – videos, job aids, manuals, etc. with staff
• Identify, create, implement, and maintain SOPs.
• Partner with department leaders to assess post-training development needs for all team members.
• Partner with Currance leadership on operations workflow needs to identify and create training materials.
• Responsible for starting the process for payor portal access with new hires.
• Backup to the systems trainer for access and client systems training.
• Perform quality audits on work completed by the Operations team
• Document findings from quality audits and provide recommendations towards improvement.
• Prepare and present quality audit reports to leadership.
• Leverage quality audit results to pinpoint training needs and deliver targeted training in a group setting or on an individual basis.
• Obtain team member information and submit to client for client system credential access.
• Assist team members with initial client system access (username / passwords, MFA, etc.).
• All management personnel are responsible for fostering a culture of integrity and compliance within their teams. This includes : Actively supporting and upholding the organization's compliance policies, procedures, and applicable regulatory requirements. Ensuring compliance is integrated into daily operations and decision-making. Embedding key compliance messages into regular communications, such as staff meetings, emails, briefings, and performance discussions. Serving as a role model for ethical behavior and promptly addressing or escalating any compliance concerns
• Complete special projects and other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities