Service Desk Analyst

These 2 roles will support Prime's Seasonal Peak due to open enrollment and will go through the 2nd week of Feb 2026.

SHIFT - 7 : 30-4 M-F.

The Service Desk Specialist Associate is responsible for providing Technical support to IT users by resetting passwords for our users and if necessary escalating the user to the next level of service desk support utilizing remote control of the customer's desktop to resolve their IT questions or issues.

• Resolve password reset issues for our IT Users and less complicated incidents and escalate to appropriate next levels of support
• Document, track and monitor incident work orders
• Ensure a timely resolution of our IT users needs and within our service level expectations
• Resolve incidents and more complex work orders for our IT Users remotely
• Assist Incident Management and the EOC with notification and resolution during system / application outages
• Skills

Service desk, Windows, Customer service, Troubleshooting, Password reset, Phone support, help desk support, windows 10, active directory, ServiceNow

• Additional Skills & Qualifications
• Customer Service Mindset - Someone who naturally desires to help others solve problems.
• Problem solving mindset - Need someone that is technical curious and has the initiate / resourcefulness to find solutions and wants to understand why something didn't work in order to figure out how to fix it.
• Technical aptitude - while an A+ or Microsoft certification (MCSA) is preferred they are open to someone that is self taught and has 6mths to a year of experience.
• Experience Level

Expert Level

• Pay and Benefits

The pay range for this position is $18.00 - $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully remote position.

• Application Deadline

This position is anticipated to close on Sep 26, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.