Level 2, Physical Security Specialist
We are looking to add a Level 2, Physical Security Specialist to our growing Information Technology department. As a Level 2, Physical Security Specialist, you will be responsible for ensuring the physical security and safety of our company's premises, assets, and employees. They will play a critical role in developing, implementing, and maintaining security protocols and procedures to safeguard our people and property. This on-site position will directly support our IT operations at our Corsicana, TX facility.
Essential Functions
- Provide support to users by being the first point of contact for error reporting.
- Resolve user technical issues related to computers, phones, tablets, and other office systems.
- Install and update company software and hardware as needed.
- Diagnose and resolve technical hardware and software issues on Windows and other operating systems.
- Contribute to creating and maintaining documentation for a knowledge base and self-service portal.
- Manage inventory and users in various systems.
- Assist the security team with regular security assessments of Riot Platforms' physical facilities to identify vulnerabilities and recommend necessary improvements.
- Assist with the support and maintenance of the Company's access control system and video management system, as well as the integration of other safety and security subsystems, i.e., intrusion detection.
- Use Physical Access Control System (PACS) to manage, operate, and maintain the physical security systems associated with the control and monitoring of the access control.
- Serve as GSOC's frontline support for any issues related to Genetec or any hardware that is essential for the department to continue its intended function.
- Coordinate with guard services and alarm monitoring companies to ensure the efficient and effective provision of security services.
- Support group building project security requirements with processing access control requests, site visits, and document review.
- Train and educate employees on security awareness, protocols, and procedures, fostering a culture of security awareness.
- Stay current with advances in physical security technology and recommend and implement new systems or upgrades as necessary.
- Support RIOT's culture of continuous improvement through active monitoring of system performance and recommend updates or changes to improve functionality and user experience.
- Other responsibilities as assigned by management.
Knowledge, Skills, and Abilities
Ability to remain calm in stressful situations.Ability to maintain confidentiality.Ability to manage multiple, high priority tasks simultaneously.Excellent written and verbal communication skills.Excellent interpersonal skills and attention to detail.Excellent organizational and time management skills.Work effectively with limited supervision.Proficient in Microsoft Office Suite or similar software.Strong analytical and problem-solving skills.Well-organized with a customer-oriented approach.Education and Experience
Associate or bachelor's degree in computer science or networking or equal number of years' experience.1+ years' experience with Windows and MacOS workstation support and security OR experience in Bitcoin Mining or Data Center Operations preferred.Basic networking knowledge or knowledge of Bitcoin Mining preferred.Compensation and Benefits
Competitive salary commensurate with experience401k plan with company matchingGreat medical, vision, and dental plans to choose fromLong-term and Short-term disabilityAdditional benefit options (Employee Assistance Program, Pet Insurance, and more)Flexible Spending AccountsGenerous PTO and Paid HolidaysA fun company culture with tremendous growth opportunities!