Senior Manager, Market Research Consumer Insights

Profile

Company Overview :

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose : to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty .

The Opportunity : Your role at Sephora

As a Senior Manager of Market Research & Consumer Insights you will be a high-impact, highly visible ‘resident expert’ on what our clients and consumers at-large are doing, saying, and the ‘why’ underneath. Reporting to the Sr. Director of Market Research & Consumer Insights, you will skillfully create appropriate methodologies, execute primary market research, and be a true change agent for the business. In addition :

Establish new foresights practice as part of the market research and client insights team including evangelization of foresights to the broader org, team training, and new and relevant vendor partnerships and tools

Well versed in the foresights practice and understand role of macro trends and signals when delivering insights and foresights to a highly matrixed organization

Experience leveraging different resources, partners, and tools to get to foresight and activating in the business either independently or with market research

Oversee all foundational tracking research programs including Brand Equity and Brand Health including vendor management and report delivery

Holistically tie the “here and now” from foundational tracking and other research with bigger macro trends and foresights to tell a full story (short term and long term)

Design, execute, and lead qualitative and quantitative primary market research for Sephora North America : qualitative fieldwork (e.g. focus groups, in-home ethnographies, shopalongs, 1 : 1 interviews, etc.), and quantitative surveys. This includes vendor-led and DIY research (i.e. in-house survey design and programming, and analysis / reporting using various internal research tools and software)

Nimble and easily able to juggle multiple initiatives in a fast pace environment, able to work on a small but very mighty team where the ability to flex is crucial for success

Relationship builder, knows how to cultivate and leverage relationships to progress goals and achieve better outcomes

Comfortable presenting in front of senior audiences, and able to determine the altitude at which to present insights and data across different audiences

Analyze primary survey data–from cross-tabbing to regressions—and report in storytelling format

Work cross-functionally to marry disparate data sets (e.g. SAS transactional data, observational digital analytics data, secondary research data, etc.), and report out to org

Quickly connect the dots across research studies and different data sources

Influence via cross-functional partnerships, collaborations, and relationship building; Work closely with business partners to create strategies for the business grounded in data and consumer insight / intelligence

Help to oversee the team’s research operations, including but not limited to : managing survey calendar, coordinating with internal partners for customer sample targeting, managing external research vendors, QC of survey programs, coordinating and overseeing qualitative fieldwork logistics

Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative

We’re excited about you if you have :

6+ years of directly relevant experience (e.g. macro trends and foresights, conducting market research, consumer insights for retailer, management consulting)—Ideally 3+ years of which were spent supplier / agency side with exposure to large-scale engagements and execution of research across a wide range of topics / industries

General exposure to or understanding of Retail, FMCG, CPG, and / or Beauty industries—including marketing development timelines and product development / innovation pipelines—ideally related business experience in marketing, communications, business development, product design, user experience, brand management, consulting, and / or analytics

Expertise in quantitative and qualitative research methods—including data analyses, statistical analyses (e.g. regression analysis), more complicated survey methods, cross-tabbing, sample design, fieldwork management

Ability to think both analytically and creatively—balance left and right brain—people person as well as data person

Excellent communication and storytelling abilities with proven track record of influencing business decisions / strategies

Confidence in designing and managing your own projects with oversight only as necessary; able to “live in the gray” and deal with ambiguity

Additional software / platform competencies : statistical package (e.g. SPSS, R, STATA, etc.), survey programming (e.g. Focus Vision Beacon, Qualtrics, etc.), and ideally SAS

The annual base salary range for this position is $151,810.00- $169,670.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and / or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount / perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning . We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture . As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity , because we’ve got disruptive spirit. You can learn and evolve , because we empower you to be your best. You can be yourself , because you are what sets us apart. Crafting Dreams Starts With Yours

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military / veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides an exceptional selection of quality products and keeps pace with the latest trends. The house is built upon the talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.

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