Customer Support Technician
VirtualVocationsAurora, Illinois, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for an Associate Customer Support Technician.
Key Responsibilities
Answer customer inquiries via phone, email, or chat regarding software applications
Triage and troubleshoot customer problems to document their nature
Provide professional and courteous customer service while resolving issues
Required Qualifications
1+ years of customer service experience
Experience working with technology and Microsoft applications
Experience in a real-time customer support center, preferably in B2B services
Confidence in learning about various technology applications and software
Experience with case management systems such as Salesforce or Jira
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Support Technician • Aurora, Illinois, United States