Arctic Club Hotel - Guest Room AttendantOxford Suites & Hotels • Seattle, WA, US

Arctic Club Hotel - Guest Room Attendant

Oxford Suites & Hotels • Seattle, WA, US

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Job Description

The Iconic Arctic Club Hotel is looking for a couple of Part-Time Guest Room attendants to complete our team. This psosition offers on the job training and has the opportunity to turn into Full-time for the right Candidate.

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer :

Competitive pay and performance-based incentives

Medical, dental, and vision coverage for peace of mind

401(k) with profit sharing to invest in your future

Generous paid time off so you can recharge

Exclusive discounts at our properties—because you deserve great getaways, too!

Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY : The Guest Room Attendant at one of Oxford’s Four-Diamond luxury or boutique-style hotels is to maintain impeccably clean, well-appointed rooms in a high-occupancy, fast-paced four-diamond full-service hotel environment. This role supports elevated service standards and requires a strong focus on detail, guest satisfaction, and operational excellence, delivering an exquisite and seamless luxury experience to each guest. The position is responsible for the timely and proper cleaning and sanitizing, creating an environment that exceeds expectations, providing a sanctuary of relaxation and indulgence. The Guest Room Attendant plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES : A All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service, upholding the Oxford Collection of hotels' standards and culture at all times.

Guestroom Cleaning and Sanitizing (80%) :

Ensure rooms meet the Four Diamond cleanliness and presentation standards before guest check-in
Meticulously prepare guest rooms to the highest standards of luxury, ensuring every detail reflects uncompromising quality and a sense of timeless elegance
Curate an inviting ambiance by flawlessly making beds with crisp linens, meticulously dusting, vacuuming plush carpets, and polishing fine furnishings to a radiant sheen, ensuring that each guest room is transformed into a haven of comfort, sophistication, and pristine cleanliness, changing and replenishing bed linens, towels, and guest amenities as needed
Perform deep cleaning as needed
Keep all hallways, public areas, and closets neat and clean, disposing of trash and recyclables appropriately
Prepare the housekeeping cleaning cart for the next day’s use and report any guest-borrowed items to the housekeeping supervisor
Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures
Be knowledgeable about and able to respond to emergency situations
Report any maintenance repairs needed immediately to their supervisor or General Manager

Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Guest Relations (10%) :

Provide a high level of customer service, taking time with our guests to ensure every aspect of their stay meets elevated expectations

Engage with guests who may require personalized attention due to the hotel’s full-service nature

Maintain a polished, professional demeanor while engaging with guests, ensuring that every interaction is infused with genuine care and attentiveness

Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

Respond to special guest requests in a timely, friendly, and efficient manner

Report lost and found items and maintenance issues in a timely manner following standard procedures

Other (10%) :

Communicate effectively with all hotel staff to ensure the smooth delivery of services

Complete a daily activity log with pertinent shift information for co-workers and leadership team

Support peer onboarding and act as a role model in upholding cleanliness and service standards

Provide input on supply shortages and operational improvements

Adhere to attendance policies and maintain regular availability for scheduled shifts

Other duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES

Company Character – Supports company vision and values

Customer Service – Understands and meets the needs of customers

Detail Orientation – Is accurate and methodical when following processes and instructions

Physical Skills – Demonstrates capability of performing physical work in a variety of conditions

Professional Appearance - Presents a professional and polished look

Stress Management – Exhibits self-awareness and self-control in pressure situations

Team Orientation – Works cooperatively with others, assisting voluntarily

Time Management – Does most important, guest-related work first

PREFFERED EDUCATION & EXPERIENCE

High School Diploma or GED preferred

1+ years Hospitality / hotel work experience in a four-diamond full-service or boutique hotel preferred

Housekeeping experience preferred

Experience in high guest turnover settings preferred

JOB REQUIREMENTS

Proof of eligibility to work in the United States

Reliable transportation to and from work

Ability to work a flexible schedule including evening, weekends and holidays

Reliable and consistent attendance

PHYSICAL REQUIREMENTS

Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently

Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects

Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis

While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)

Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.

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Guest Room Attendant • Seattle, WA, US