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Desktop Engineer
Desktop EngineerJobs via Dice • Frankfort, KY, US
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Desktop Engineer

Desktop Engineer

Jobs via Dice • Frankfort, KY, US
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Job Overview

IT Support Technician – Provide hands-on support for desktop, notebook, and mobile computing equipment across the region. Role includes hardware and software troubleshooting, coordination with internal teams and external vendors, and occasional travel to remote locations.

Key Responsibilities

  • Administer and maintain desktop, notebook, and mobile devices.
  • Provide support for software applications and hardware.
  • Assist with installation and maintenance of IT equipment in field vehicles.
  • Collaborate with vendors to resolve workstation issues.
  • Coordinate with Tier 1 and Tier 3 support teams for escalated problems.
  • Utilize an internal ticketing system to manage support requests.
  • Perform additional duties as assigned.

Preferred Skills & Qualifications

  • Proficiency in Windows desktop operating systems and productivity applications.
  • Strong troubleshooting and diagnostic skills.
  • Effective teamwork in a collaborative environment.
  • Experience creating and maintaining technical documentation.
  • Capable of providing Tier 2 support to other IT personnel.
  • Willingness to learn new technologies and retain training.
  • Professional demeanor and strong customer service orientation.

    • Technical Skills

  • Customer service
  • Troubleshooting
  • Service desk operations
  • Windows 10 and 11 support
  • Ticketing systems
  • Productivity software support
  • Desktop engineering
  • Application and hardware support
  • Remote assistance
  • Imaging and deployment
  • Printer maintenance

    • Work Schedule & Location

  • Standard hours : 8 : 00 AM – 5 : 00 PM
  • Primary office location : Frankfort, KY
  • Travel to remote sites across the region is required; a company vehicle will be provided for work-related travel.

    • Requirements

  • Candidates must be able to perform physical tasks related to equipment setup and maintenance.

    • Pay & Benefits

    Pay range : $22.00 – $28.00 / hr.

    Benefits may include : Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan; Life Insurance; Short and long-term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; PTO and vacation.

    Application Deadline

    This position is anticipated to close on Oct 29, 2025.

    Compliance Statement

    This is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, or disability status.

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    Desktop Engineer • Frankfort, KY, US