Client Care Manager

Job Description

Job Description

Home Instead® - Client Care Manager

Job Summary :  The Client Care Manager is responsible for building and maintaining meaningful relationships with older adults and their families while coordinating personalized care to support safe, comfortable, and dignified aging at home. This role serves as the primary point of contact for clients, overseeing the development and execution of customized care plans, leading care introductions, and conducting regular quality assurance visits. The ideal candidate will have strong communication and problem-solving skills, a compassionate nature, and the ability to manage multiple responsibilities in a fast-paced, client-focused environment.

Join Home Instead as a Client Care Manager

Are you passionate about making a meaningful impact in the lives of older adults? Join our high-performing Home Instead team as a Client Care Manager, where you'll help seniors live safely and comfortably at home—surrounded by dignity and compassion.

This fast-paced, relationship-focused role is all about creating extraordinary connections. You’ll serve as the main point of contact for clients and their families, coordinate personalized care plans, introduce clients to their Care Pros, and ensure ongoing quality through regular visits. If you're a compassionate professional with strong communication skills, a knack for problem-solving, and a heart for service, we want you on our team!

What We Offer :

• Health Insurance, Vision, and Dental
• 401k Plan
• PTO Program
• Bonus Program
• A meaningful career in a vital industry
• Opportunity for growth within the company

Key Responsibilities :

Client Engagement & Relationship Building :  Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.

Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.

Care Coordination & Quality Assurance :  Oversee client service plans, ensuring that care is adapted as needs evolve.

Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.

Collaboration & Problem-Solving :  Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.

Address client concerns with empathy, professionalism, and proactive problem-solving.

Compliance & Documentation :  Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.

Adhere to all company policies, procedures, and compliance requirements.

About Home Instead :

Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like compassion, commitment and integrity, and you’ll work alongside a dedicated team making an impact.

Qualifications

Key Competencies

Technical Proficiency

Industry - Hospitals and Health Care

Employment Type - Full-Time

If you're looking to be part of a compassionate, purpose-driven organization dedicated to enriching the lives of seniors, we’d love to hear from you!