Application Support EngineerZipRecruiter • Cincinnati, OH, United States
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Application Support Engineer
ZipRecruiter • Cincinnati, OH, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExperience with Java / Spring Boot, REST API debugging, AWS (Aurora, ECS, Lambda) Hands-on with Splunk, SiteScope, Grafana, Snowflake Skills in Kafka, MQ, networking, SQL, Linux, Oracle Knowledge of mainframe (COBOL, CICS, DB2) ServiceNow and Confluence proficiency
Job DescriptionJob Description
ComResource is looking for an Application Support Engineer.
We need someone to assist in leading technical support for RTP Rail TechOps, managing incidents, mentoring offshore engineers, and driving improvements across monitoring, tooling, and documentation.
Responsibilities :
- Serve as the technical lead for RTP integrations and transaction flows
- Build cross-functional relationships across payment rail teams
- Own escalation decisions and coordinate handoffs to development
- Lead postmortems, RCA reviews, and playbook updates
- Monitor SiteScope and Splunk alerts for anomalies
- Perform triage and escalate critical issues to on-call teams
- Investigate API errors, transaction failures, and infrastructure issues
- Run SQL queries for data validation and troubleshooting
- Manage incidents in ServiceNow and Confluence
- Ensure smooth shift handovers and knowledge continuity
- Lead L2 troubleshooting for RTP services and integrations
- Collaborate with SRE and DevOps to debug containerized services
- Drive RCA processes and maintain technical documentation
- Enhance Splunk alerting and dashboard visibility
- Develop automation scripts for monitoring and reliability improvements
- Participate in 24x7 on-call rotation
Essentials :
Req ID : AM226203825
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Application Support Engineer • Cincinnati, OH, United States
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