Service Technician Coordinator (Urbandale)

The Service Technician Coordinator, also known as the Service Logistics Coordinator, is primarily responsible for the day-to-day administrative and support functions for all Service Logistics activities and is the systems expert for all related functions. The Service Logistics Coordinator will be required to focus on and specialize in coordinating all Technician schedules and managing all supporting documentation. The Service Logistics Coordinator should be able to back up the Field Service Manager when they are absent. The key goal is reducing lead times, increasing the number of service trips per day and increasing the first-time completion rate of service tickets. Continually strive for 100% Very Satisfied customers.

This is a full-time onsite position working at our Urbandale, IA office. Flexible start time between 7 : 00 am and 8 : 00 am.

Office location : 4740 121st St, Urbandale, IA 50323

What Pella has to offer :

Medical, dental, and vision

Health savings and flex spending plans

Employee Assistance Program

Company paid life insurance

Company paid short / long term insurance

401k plus company match

Paid holidays

Paid vacations and sick days

Tuition reimbursement

Professional development

Resource Optimization Function

• Responsible for assisting the technicians with questions to minimize disruptions and assisting technicians with filling in their schedules if they need more work.
• Responsible for daily optimization of Technicians routes using routing software.
• Fill in open time in technicians schedules and maximize the number of trips completed per day.
• Come up with creative solutions to prevent reschedules.

Dispatching Function

Systems / Administrative Function

Parts Coordination Function

SOP invoicing Functions, as needed.

Technician Appointment Reminders

General Responsibilities

Skills / Knowledge

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Must have a High School Diploma or GED. Prior experience in customer service is essential.

Language and Communication Skills

Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers, and visitors.

Reasoning Abilities

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Mathematical Skills

Be able to compile and decipher information in a spreadsheet format.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to sit; stoop and kneel. The employee must occasionally lift and / or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.