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Customer Success Manager

Customer Success Manager

VirtualVocationsWinston Salem, North Carolina, United States
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A company is looking for a Customer Success Manager, Enterprise.

Key Responsibilities

Build strong relationships with enterprise customers to understand their legal operations goals and drive value realization from solutions

Serve as the primary point of contact for strategic accounts, ensuring a seamless and proactive customer experience

Guide customers through onboarding, configuration recommendations, and best practices tailored to their maturity and objectives

Required Qualifications

5+ years of experience in a customer-facing role related to legal operations or customer success

Proven success supporting enterprise clients in a SaaS environment, preferably in B2B legal tech

Familiarity with legal ops processes including eBilling platforms and matter management

Experience mapping legal workflows and identifying opportunities for automation and process improvement

Comfort navigating APIs, cloud platforms, and custom integrations

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Customer Manager • Winston Salem, North Carolina, United States

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