A company is looking for a Customer Success Manager, Enterprise.
Key Responsibilities
Build strong relationships with enterprise customers to understand their legal operations goals and drive value realization from solutions
Serve as the primary point of contact for strategic accounts, ensuring a seamless and proactive customer experience
Guide customers through onboarding, configuration recommendations, and best practices tailored to their maturity and objectives
Required Qualifications
5+ years of experience in a customer-facing role related to legal operations or customer success
Proven success supporting enterprise clients in a SaaS environment, preferably in B2B legal tech
Familiarity with legal ops processes including eBilling platforms and matter management
Experience mapping legal workflows and identifying opportunities for automation and process improvement
Comfort navigating APIs, cloud platforms, and custom integrations
Customer Manager • Winston Salem, North Carolina, United States