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Senior Sampling Operations Analyst (Hybrid)

Senior Sampling Operations Analyst (Hybrid)

Insulet CorporationActon, MA, US
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Senior Analyst, Sales Operations

The Senior Analyst, Sales Operations is primarily responsible for the development and reporting of key performance indicators (KPIs) related to our commercial objectives and performance. These KPIs will be designed to uncover insights needed to make data-driven decisions on commercial objectives and priorities. Insights will cover a broad range of areas including Direct to Customer marketing (DTC), alignment and effectiveness of commercial incentives, organic demand generation, marketing campaigns, sales excellence (e.g. territory planning), field expansion, and patient segmentation.

Working in a dynamic, collaborative team environment, the successful candidate will support Insulet's commercial success. The ideal candidate will have a demonstrated ability to comprehend business process and context, while also having the technical skills needed to develop and report-out insights at all levels of the organization. This is a hands-on role playing a key position in driving the growth of Insulet over the next several years!

Responsibilities :

Deliver Program-Focused Analytics

  • Analyze performance and trends across the Sampling program to evaluate growth opportunities and operational improvements
  • Conduct ad-hoc analysis and answer data-related questions from the field and leadership, collaborating with operations and analytics teams as needed
  • Design and maintain interactive dashboards in Power BI and Tableau to provide timely, actionable insights to field teams and leadership
  • Leverage SQL queries and data automation tools to streamline reporting processes and ensure timely delivery of insights

Coordinate Program Operations

  • Plan, organize, and execute activities that support sampling objectives, including creating target lists for sales representatives
  • Work closely with commercial teams to align program tasks with broader sales and marketing initiatives
  • Execute ad hoc tasks as required to support continuous improvement and program effectiveness

    • Ensure Data & Inventory Readiness

  • Maintain accurate program files and assets, ensuring they are ready for use according to established deadlines
  • Coordinate with vendor partners to confirm sufficient sample inventory is on hand to meet volume and territory allocations

    • Manage Vendor Support

  • Collaborate with vendor partners and field sales to resolve open items impacting sample kit orders
  • Prioritize and respond to Field Sales inquiries promptly and professionally

    • Resolve Program Issues

  • Research, troubleshoot, and resolve operational challenges in partnership with field sales, vendor partners, commercial teams, and program leadership
  • Monitor daily program progress and address any unanticipated activities to keep the program on track

    • Education and Experience :

    Minimum Requirements :

  • 4 or more years of experience working in commercial analytical roles of increasing responsibility.
  • Bachelor's degree (preferred field of study : finance, accounting, marketing, economics, or information technology).
  • Experience driving commercial / sales process improvement.
  • Experience working with salesforce.com, and other analytical tools.
  • Advanced Microsoft excel (including VBA, Power Query), SQL and salesforce.com dashboard and reporting skills

    • Preferred Requirements :

  • Knowledge of salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning
  • Proven ability to provide business analysis and system development / configuration deliverables related to process improvement.

    • Skills / Competencies :

  • Proficient in reporting and analysis tools (Excel, SQL, Power BI, Tableau, Salesforce) and capable of implementing data automation workflow s to improve efficiency
  • Demonstrated ability to develop and communicate KPIs, insights and related recommendations.
  • Strong analytical skills to collect, interpret, and report on sampling data
  • Advanced proficiency to analyze large datasets and track KPIs, trends, and anomalies in sampling activity
  • Excellent communication skills to collaborate with internal teams and external partners
  • Ability to manage vendor relationships and providers to ensure accurate, timely, and compliant execution of sampling programs
  • Skilled at balancing competing priorities under tight deadlines while maintaining accuracy
  • Capacity to quickly learn and master new concepts, tools, and processes in a fast-paced environment
  • Comfortable navigating ambiguity and contributing to clarify processes, tools, and roles
  • Demonstrated proficiency in problem-solving and critical thinking

    • Physical Requirements :

  • Travel requirements : Limited travel may be required, once or twice a year on average.

    • NOTE : This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office.

    Additional Information :

    The US base salary range for this full-time position is $81,825.00 - $122,737.50. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

    Insulet Corporation (NASDAQ : PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

    We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

    At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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    Senior Analyst • Acton, MA, US