Software Support Analyst (Remote - Work From Anywhere, USA)
Remote JobsDuluth, GA, USjob_description.job_card.variable_hours_ago
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job_description.job_card.job_descriptionReproduce customer issues to determine root causes and appropriate corrective actions Resolve customer issues that do not require development team intervention Document and forward customer requests for modifications or enhancements to the appropriate team Provide thorough and professional responses to customers, including step-by-step instructions Assist training and implementation teams as needed High School Diploma or equivalent Basic understanding of core accounting principles, including GAAP, Accounts Payable, and Accounts Receivable 2+ years of software support experience Proficiency with Microsoft Office Suite Effective written and verbal communication skills Familiarity with banking terminology and processes Familiarity with the Community Association Industry and Salesforce Strong analytical thinking skills Detail-oriented and organized with the ability to multi-task Self-starter with a passion for exceeding customer expectations
Overview
Employer Industry : Community Association Management Software
- Opportunity for career advancement and growth within the organization
- Annual bonus available
- Comprehensive benefits including medical, dental, vision, and life insurance
- Generous paid time off policy with 136 hours per year plus additional paid holidays
- Flexible work environment with hybrid options for local and remote candidates
- Supportive and collaborative work culture focused on customer satisfaction
Responsibilities
Qualifications
Preferred Qualifications
CommunityAssociationManagement #SoftwareSupport #CareerOpportunity #HybridWork #CustomerService
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Software Support Analyst • Duluth, GA, US
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