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Restaurant & Retail Supervisor - Full Time

Restaurant & Retail Supervisor - Full Time

Ghirardelli Chocolate CompanySimpsonville, KY, US
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Join Our Team at Ghirardelli!

Immediate Openings – Start Within Days!

Starting Pay :

  • $18.00 / hr + Tips!

Holiday Pay :

  • 1.5x pay for worked holidays!

    • Perks :

  • Free sundae or shake on every shift and a 50% employee discount!

    • Bonus :

  • Quarterly bonus opportunities!

    • Store Hours :

  • Monday through Thursday 10am-8pm Friday and Saturday 10am-9pm Sunday 11am-7pm Shift Details : Shifts may start up to 2 hours before and end up to 2 hours after store hours for prep and cleaning.

    • Position :

  • Restaurant / Retail Associate – Perform all restaurant and retail duties.
  • Ghirardelli employees are the face of our company, setting us apart from other retailers.
  • Over the past 48 years, our Restaurant and Retail division has evolved into a dynamic department with over 700 colleagues.
  • We aim to be America's #1 premium chocolate company, changing the way consumers experience chocolate.

    • Supervisor Responsibilities :

  • Store Management : Ensure the well-being of the store and its employees through effective safety and risk management.
  • Communicate effectively and timely with all levels of the organization.
  • Work closely with store personnel, general manager, store and division management teams, and corporate liaisons.

    • Restaurant and Retail Operations :

  • Prioritize daily store activities under the direction of the general manager.
  • Manage operations of the sales floor or units (e.g., cash / wrap, retail, or fountain areas).
  • Serve as the principal point of contact with corporate employees and outside vendors in the absence of management members.
  • Uphold exemplary customer service standards by modeling behavior and leadership.
  • Monitor sales and labor cost issues to maximize profitability without sacrificing customer service.
  • Respond promptly to escalated customer service issues.
  • Maintain high standards of cleanliness, food / product safety, and branding requirements.
  • Properly use the MICROS system and its functionality.

    • People Management :

  • Assist with payroll, scheduling, interviewing, selection, and in-service training.
  • Develop Chocolateers through coaching, mentoring, and empowerment practices.
  • Handle basic employee relations functions, including discipline or suspensions.
  • Serve as a general resource and role model for Chocolateers.

    • Required Knowledge and Skills :

  • Clear, professional, and effective oral and written communication.
  • Team-building skills, including empathy, rapport-building, delegation, and empowerment.
  • Effective time management and self-direction under minimal supervision.
  • Ability to conduct evidence-based business forecasting for sales and resource needs.
  • Familiarity with point of sale systems, such as MICROS.
  • Knowledge of restaurant or retail management techniques.

    • Education and Work Experience :

  • High school diploma or GED preferred.
  • One or more years of related experience in a fast-paced restaurant or retail environment, with six or more months as a supervisor preferred.

    • Working Conditions :

  • Rare to occasional ability to lift and carry up to 50 pounds.
  • Ability to travel to various locations across the country.
  • Join us today and become a part of our Ghirardelli family!
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    Restaurant Supervisor • Simpsonville, KY, US

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