Care Advocate Coordinator

A company is looking for a Care Advocate Coordinator I to support members in navigating healthcare.

Key Responsibilities

Provide exceptional member experiences through inbound / outbound calls in a contact center environment

Act as an advocate for members, resolving issues and connecting them with appropriate internal resources

Utilize technology and internal tools to understand members' paths and next steps in their care journey

Required Qualifications

One year of experience in the healthcare industry, customer service, or call center environment

High school diploma or GED

Familiarity with Electronic Health Records (EHRs) or Electronic Medical Records (EMRs) preferred

Experience with CRM systems such as Salesforce or Zendesk preferred

Able to thrive in a fast-paced environment with minimal guidance