Field Assurance Technician

Job Title : Field Assurance Technician

Location : Tempe, AZ

Duration : 12+ months

1st shift 7AM - 4PM

Interviews - in person

3 must haves on the resumes - Lab experience, some shipping & receiving experience (FedEx Software) and MS Office (excel and word)

Education and / or Experience :

High school diploma, GED, or equivalent

Associated degree or equivalent experience

Position Summary :

This Technician for Field Assurance (FA) role involves overseeing daily operations in the Field Assurance (Complaint Handling) Lab. Responsibilities include managing the shipping, receiving of complaint samples, and conducting image reviews associated with complaints promptly. Familiarity with biosafety and good laboratory practices, as well as experience working in a clean room environment, is preferred.

Essential / Key Job Responsibilities (including supervisory and / or fiscal) :

Documentation of complaint samples received in the Field Assurance Lab for evaluation purposes

Support daily requests for sample return kits to be shipped domestically and internationally, maintain tracking documentation, communicate in a timely manner with the requestor, assembly sample return kits and warehouse pickup and drop-offs

Ensure accurate and timely shipping of sample return kits

Track shipping inventory and order supplies through approved vendors

Oversee image / video review requests received as a task, run a query in TrackWise to capture all requests and process requests in a timely manner. Additionally, maintain the image / video review tracker and follow up on any pending requests.

Maintain good documentation practices (GDP) when recording preliminary and sample analysis results

Escalate all unexpected issues to the Supervisor / Manager

Maintain good laboratory practices (GLP) consistent with biosafety laboratory practices

Maintains a clean work environment

Maintains a professional working relationship with internal and external customers and support staff

Storage and disposal of complaint samples in accordance with applicable procedures

Support continuous improvement of lab processes

Understand and follow procedures and regulatory requirements

Required Qualifications :

Good written and verbal communication skills

Detail-oriented

Ability to work independently and in cross-functional teams

Basic problem-solving / troubleshooting skills

Must have proof of Hep B series, be willing to undergo Hep B series, or sign waiver

Proficient in MS Office

Requires the ability to lift at least, but no limited to 50 lbs. buddy system

Preferred Qualifications :

Knowledge of the FedEx shipping system to conduct precise shipping transactions

Previous warehouse experience

Medical industry (GMP) and / or lab experience preferred

Education and / or Experience :

High school diploma, GED, or equivalent

Associated degree or equivalent experience

Physical Demands :

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use sight, and use hands to manipulate, handle or feel objects, tools, controls, and office equipment. The employee frequently is required to verbally communicate with other associates. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

Work Environment :

While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment. BD is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.