Customer Care Specialist - Government Payments

Customer Care Specialist – Be the Voice of Exceptional Service!

Are you passionate about helping others and solving problems with a smile? Join our dynamic Operations Team as a   Customer Care Specialist , where your role is more than just answering calls—it's about creating memorable experiences and building lasting relationships with our clients.

In this front-line position, you’ll be part of a collaborative team that’s known for delivering   top-tier customer service . You’ll handle inbound calls and support emails, troubleshoot technical issues, and work across departments to ensure every customer feels heard, supported, and satisfied.

What You’ll Do :

• Be the first point of contact for customers, resolving inquiries, complaints, and technical issues with professionalism and empathy.
• Own your work items from start to finish, keeping stakeholders informed and ensuring timely, high-quality resolutions.
• Collaborate with internal teams and merchant acquirers to investigate and resolve complex issues, while identifying opportunities for product improvements.
• Navigate internal systems and tools to research account details, prioritize information, and provide thoughtful recommendations.
• Guide clients through technical troubleshooting, including internet connectivity, browser settings, password resets, and navigating our in-house portal.

Training & Schedule :

Why You’ll Love It Here :

Basic Qualifications :

Education and Experience : HS / GED and 4 years of related experience or Associates and 2 years

Preferred Qualifications :

Education and Experience : Associates and 2 years

Additional Basic Qualifications :

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked :

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer :

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability : If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .