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Technical Account Manager
Technical Account ManagerCognite • Phoenix, AZ, US
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Technical Account Manager

Technical Account Manager

Cognite • Phoenix, AZ, US
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About Cognite

Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging AI and data to unravel complex business challenges through our cutting-edge offerings including Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms and Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. We shape the future of Oil & Gas, Chemicals, Pharma and other Manufacturing and Energy sectors. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.

About Cognite

Learn More About Cognite Here

Our values

  • Impact

Cogniters strive to make an impact in all that they do. We are result-oriented.

  • Ownership

    • Cogniters embrace a culture of ownership, contributing to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.

  • Relentless

    • Cogniters are relentless in their pursuit of innovation, delivering with speed and applying setbacks as opportunities for growth.

    Global Strategic Services at Cognite focuses on helping top-tier customers drive successful outcomes through the full Cognite offering. The team collaborates across Cognite to deploy, validate and enhance our Service offering for value and adoption, co-developing adoption programs and feeding learnings back to Product Management and Customer Enablement.

    This role is a hybrid position based out of our office in Phoenix, Austin, or Houston.

    What You'll Do

  • Architect with Impact : Align on a target CDF architecture with central customer IT teams and ensure fit within their ecosystem.
  • Collaborate Across Pre-Sales and Field Engineering : Partner with Field Engineering and Solution Architects during pre-sales to ensure technical continuity into deployment, provide customer context, and enable early value realization.
  • Deploy with Confidence : Guide secure deployments (IAM, networking, data pipelines) aligned with Cognite best practices.
  • Drive Value Realization : Align architecture and use-case roadmaps with customer business goals with Customer Success, Services Delivery, and Value Engineering.
  • Support Scalable Adoption : Co-develop adoption programs, facilitate end-user feedback, and scale best practices across accounts.
  • Identify and Surface Expansion Opportunities : Surface new use cases and scaling opportunities for CBEs to engage on commercially, while not responsible for direct sales.
  • Catalyze Expansion : Provide technical insight to Account Management and CBEs to accelerate expansion and renewal.
  • Activate Partners : Collaborate with Solution Partners and validate partner-delivered solutions for assigned accounts.
  • Close the Feedback Loop : Be the voice of the customer to Product and Engineering on product limitations and roadmaps.
  • Champion Cognite Culture : Model curiosity, empathy, and collaboration to bring out the best in teams and customers.

    • Who You Are

  • Bachelor's Degree in Computer Science, Data Engineering, Technology or similar (Masters preferred).
  • 5+ years experience (Manager / Director) as a data / solution / enterprise architect, software developer or similar, preferably with Cognite's target industry domains (O&G, Manufacturing, P&U) and familiarity with common source systems, data types, etc.
  • Proven ability to connect with and coach technical stakeholders, building credible relationships at multiple levels.
  • Confidence to negotiate requirements with customers and colleagues, preferably with consulting experience.
  • Experience with enterprise integration strategies, data and analytics stacks, public cloud, identity providers and network security concepts.
  • Experience hosting technical sessions with customers and colleagues, including workshops and demos.
  • Experience with Git, CI / CD and deployment environments.

    • Traits That Make You Thrive Here

  • Structured, detail-oriented with a focus on operational excellence.
  • DevOps mindset and belief in scalable, supportable design.
  • Initiative and reliable follow-through.
  • Collaborative mindset and positive energy.
  • Passion for Cognite's mission and building bold solutions.
  • Enjoy delivering world-class outcomes while having fun.

    • A snapshot of our perks and benefits as a Cognite

  • Competitive compensation
  • 401(k) with employer matching
  • Robust health, dental, vision & disability coverages for employees and dependents
  • Unlimited PTO
  • Paid Parental Leave
  • Employee Stock Purchase Program (ESPP)
  • Employee Referral Program
  • DEI-focused culture with a diverse team
  • Modern and engaging working environment with culture highlights
  • Opportunity to work with ambitious projects across industries
  • Join our HUB to connect with Cogniters and partners

    • Why choose Cognite?

  • Make a real and lasting impact at a fast-growing software company.
  • Digital transformation anchored on strong DataOps drives value and better decisions.
  • Recognition : 2023 Microsoft Partner of the Year; global leadership in Energy & Resources and Industrials & Manufacturing.
  • Frost & Sullivan Technology Innovation Leader; Built In 2024 Best Places to Work in Austin and Houston.
  • 2024 Cognite recognition as Microsoft Energy and Resources Partner of the Year; DNV compliance achievement for Cognite Data Fusion.

    • Apply today!

    If you're excited about working at Cognite, we encourage you to apply. We welcome candidates of all backgrounds and identities. Follow us on Cognite LinkedIn for openings.

    Equal Opportunity

    Cognite is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive equal consideration for employment, training, compensation, and promotion. The gender question is optional and your choice not to answer will not affect your assessment.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Sales and Business Development
  • Industries : Software Development

    • Note : This refined description preserves core content while removing unrelated postings and formatting inconsistencies to meet readability and structure standards.

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