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Director Experience Transformation and Consumer Insights
Director Experience Transformation and Consumer InsightsAtlantic Health • Morristown, NJ, US
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Director Experience Transformation and Consumer Insights

Director Experience Transformation and Consumer Insights

Atlantic Health • Morristown, NJ, US
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  • Lead systemwide, high-impact transformation projects aimed at improving the patient experience using Lean, Six Sigma, and human-centered design approaches
  • Design and implement structured improvement systems that integrate voice-of-the-customer feedback, top-box performance metrics, and equity benchmarks
  • Collaborate with analytics teams to interpret HCAHPS, real-time feedback, and sentiment data to drive insight-led change
  • Serve as a strategic advisor and thought partner to site and service line leaders in embedding Extraordinary Caring behaviors and operational excellence
  • Facilitate working sessions, learning collaboratives, and leadership retreats that build internal capability for patient-centered transformation
  • Mentor and coach team members in continuous improvement methodology and structured problem-solving
  • Build relationships with leaders across Quality, Nursing, Risk, and HR to align PX transformation with safety, culture, and accountability frameworks
  • Support system storytelling through dashboards, executive reports, and presentations that clearly communicate performance, progress, and impact

    • Required Qualifications

    • Bachelor's degree required; Master's preferred (e.g., Engineering, Healthcare Administration, Business, Organizational Leadership)
    • Minimum of 7 years of progressive leadership in healthcare transformation, performance improvement, or experience strategy
    • Certification in Lean, Six Sigma Black Belt, or equivalent required
    • Demonstrated success leading cross-functional change in large, complex organizations
    • Deep understanding of healthcare operations, regulatory standards, and patient experience drivers
    • Excellent facilitation, communication, and coaching skills
    • Strong storytelling, presentation, and data interpretation capabilities using tools such as Power BI, Tableau, or Excel

      • Preferred Attributes

    • Systems thinker with the ability to drive clarity in ambiguity
    • Passion for mission-driven work and the human side of care
    • Ability to balance compassion with accountability in leading cultural change
    • Experience working across diverse healthcare settings including hospitals, ambulatory, and medical group environments

      • Working Conditions

    • Hybrid work model with regular on-site presence across system locations
    • Occasional evening or weekend support for strategic events, training, or improvement efforts
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    Director Transformation • Morristown, NJ, US

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