Service Analyst I
Axelon Services CorporationJersey City, NJ, USjob_description.job_card.1_day_ago
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job_description.job_card.job_descriptionSort and organize incoming mail, faxes, emails, and OneDrive files; assign to appropriate teams Index PDF documents into Global Search to maintain up-to-date records Review participant contract data for accuracy and completeness Prepare and send correspondence to contract participants Assign inbound correspondence to service representatives Monitor and track response timelines, ensuring timely follow-up Maintain accurate records in workflow systems and participant files Review forms and documents for compliance Process routine non-financial account activities Provide clear explanations of basic functional information to participants and colleagues Answer participant phone inquiries with clarity and professionalism Assist with locating missing participants and uncashed checks, including obituary searches Help employees locate tax forms when needed Associate’s or Bachelor’s degree preferred, or equivalent experience No prior experience required—on-the-job training provided Initial phone interview with hiring manager Follow-up in-person interview Supportive and structured environment Emphasis on independence, reliability, and professionalism
Service Analyst I
Jersey City, NJ
6+ Month Contract
Pay Range : 20 - 23 / hr, W 2
Location : Jersey City, NJ
Work Arrangement : Hybrid (Remote Monday and Friday; Onsite Tuesday–Thursday)
Employment Type : Full-Time, 6-Month Contract
Must-Have Skills
- Strong organizational skills
- Familiarity with Microsoft Office Suite
- Ability to work remotely using VPN
- Basic familiarity with ChatGPT and Microsoft tools
- Ability to pivot quickly and maintain focus on repetitive tasks
- Attention to detail and punctuality
Overview
The Service Analyst I will support Institutional Annuities operations by ensuring accuracy, compliance, and timely execution of service tasks. This role is ideal for individuals who are organized, detail-oriented, and comfortable working independently in a fast-paced environment. No prior experience is required—training and coaching will be provided.
Key Responsibilities
Preferred Qualifications
Interview Process
Team & Culture
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Service Analyst • Jersey City, NJ, US