E-Sales Agent - BMW of Denver

E-Sales Agent - BMW of Denver

BMW of Denver is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary range based on sales : $18.81 / hr

Our associates are happy to work here because :

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The E-Sales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and / or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The E-Sales Agent's responsibility is to deliver a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

If applicable, the E-Sales Agent will report to the Traffic Manager, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities :

Answer inbound phone calls, internet inquiries, and chats

Provide guests with timely, relevant responses to address customer questions and needs

Facilitate providing guests price and purchasing information

Provide payment options and quotes

Generate sales and acquisition appointments

Manage organizers to stay up to date with follow up of all active guests

Adhere to specific outreach cadence required for new inquiries

Maintain a thorough understanding of KPIs

Qualifications

Preferred :

Minimum 1 year call center or sales focused experience

Able to set priorities, multi-task, and achieve goals

Ability to perform in a fast paced environment

Ability to work on a tea

Exceptional communication skills, both written and verbal

Highly proficient in verbal phone skills

Ability to establish and maintain strong internal and external relationships

Strong organizational and time management skills

Must be adaptable to change

Proficient using a computer

Evening and weekend schedule availability required

Required :

All applicants must be authorized to work in the USA.

Valid Driver's License and good driving record.

All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

Schedule :

Full Time

Weekend availability

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.

(The E-Sales Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include an hourly rate of $18.81. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)