Community Manager

Job Summary  Under the supervision of the Regional Manager, the Community Manager is responsible for the operations of the apartment community. The Community Manager will focus on achieving company objectives and operating within budget, with the primary objectives of increasing net operating income at the community, maintaining the physical asset, providing a quality living environment for residents, and establishing a positive, productive working relationship with all on-site team members. The position requires supervisory responsibility for employees, including hiring, performance counseling, weekly status updates, and community inspections.

Essential Functions  This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• With assistance from the Regional Manager responsible for the overall operations of assigned apartment community.
• Supervisory responsibilities for all on-site staff members includes effectively managing personnel throughout employment lifecycle candidate selection, career development, accountability, and performance management.
• Responsible to maintain high occupancy level through effective team motivation, keeping informed of market conditions, understanding competitive pricing, and monitoring lease renewals.
• Tour and leases apartments as necessary. Ensure all office teams members maintain an 33% closing ratio.
• Train staff on closing techniques to improve closing ratio.
• Responsible to ensure leasing team is accurately managing all aspects of the leasing process, included but not limited to incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork, and completing move-in paperwork. Must ensure guests cards are completed and traffic is entered daily in Yardi.
• Approve move-in files in accordance with the community’s rental criteria.
• Ensure turnover of vacant units are completed timely. Non-renovated unit turns need to be completed in 5 days and renovated unit turns completed in 30 days. All turns need to be tracked in Yardi.
• Monitor and implement rent increases, utility charges, and other fees on time. Oversee rent collection and expense control. Monitor and support monthly collection of resident rent and HAP payments. Maintain delinquency less than 1% at all sites.
• Work with Regional Manager to analyze Yardi reports, availability, and submit weekly operational reports.
• Consistently inspect community and assess condition, including market window, units, common areas, leasing office, and grounds. Ensure sites are clean and well maintained each day. Inspect for any potential liability and immediately report. Complete monthly property inspection report on time and submit to Regional Manager.
• Implement SoCal Management policies and procedures at community with emphasis on safety and responsiveness to resident's needs.
• Manage expenses closely and within budget, communicate any overages in advance, actively pursue expense savings.
• Review and approve invoices timely.
• Support quality control by ensuring staff is recording accurate data in Yardi, including traffic, rentals, move- in's, move-out's, and properly approving files in accordance to the communities rental criteria.
• Ensure all transactions are completed in Yardi including work orders and unit renovations using SoCal policy and procedures.
• Review, analyze, and interpret market data to identify emerging trends that may impact the performance of the portfolio, and work with Regional Manager to develop and implement marketing plans that drive occupancy and revenue growth.
• Shop and be familiar with comps in sub-market. Review and verify monthly market survey.
• Assist Regional Manager to obtain bids and coordinate services from vendors when needed.
• Responds to resident complaints in a timely manner and provides problem resolutions.
• Ensure sites respond to all reasonable accommodations in accordance to SoCal policy.
• With assistance from Regional Manager serve as community representative for all court proceedings including evictions and small claims cases.
• Responsible to ensure performance of safety and risk management functions are being performed onsite at all communities including “evening” lighting audits.

Supervisory Skills and Responsibilities :

Other Responsibilities

Knowledge, Skills and Abilities

Minimum Qualifications Required

Certifications

Computer Skills :

Physical Requirements  Requires mobility and walking to several different locations including walking up / down staircases, bending, stooping and stretching. May require the ability to lift up to 10 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

Working Conditions  Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors and / or landscape may be unpleasant and / or hazardous. Work schedules may vary based on demand.