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Desktop Support Technician

Desktop Support Technician

MetroSysHelena, MT, US
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Job Overview :

  • MetroSys is seeking a Desktop Support Technician for a six-month engagement supporting our enterprise client operations in Montana and Wyoming.
  • Based in Helena, MT , this role requires statewide travel to support multiple office locations with desktop, laptop, and end-user IT needs.
  • The ideal candidate will be customer-focused, self-directed, and capable of providing hands-on technical support in a fast-paced, field-oriented environment.

Key Responsibilities :

  • Provide Tier 1 and Tier 2 desktop support for Windows-based systems and peripherals.
  • Travel to offices across Montana and Wyoming to resolve technical issues and perform routine maintenance.
  • Support hardware and software installation, upgrades, and troubleshooting (laptops, desktops, printers, mobile devices).
  • Maintain documentation of service requests, troubleshooting steps, and resolutions.
  • Assist with imaging, deployment, and asset inventory.
  • Collaborate with centralized IT teams to escalate complex issues.
  • Deliver excellent customer service in-person and remotely to users with varying levels of technical ability.

    • Requirements :

  • 2+ years of hands-on desktop support experience (Windows OS, Office 365, hardware troubleshooting).
  • Ability and willingness to travel across MT and WY (company vehicle or mileage reimbursement provided).
  • Strong understanding of networking fundamentals (IP, DNS, DHCP).
  • Experience with ticketing systems and remote support tools.
  • Must be self-motivated and capable of working independently.
  • Excellent communication and interpersonal skills.
  • Valid driver's license required.

    • Preferred Qualifications :

  • A+ or similar technical certification.
  • Experience working with distributed field offices.
  • Prior experience supporting IT needs for multi-site organizations.
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    Desktop Support Technician • Helena, MT, US

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